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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A suite with stove top, microwave and fridge, but absolutely no pots, pans, silverware, glasses, nothing. Also no toiletries at all. Had to go out and buy toothpaste, shampoo and soap. Only thing there was a tiny bar of soap at the sink. It was clean and beds were comfy.
Business response:
Thank you for this feedback. We are so glad you found the beds comfortable and appreciated our super clean rooms. About the amenities, we have a ‘Simple’ philosophy to help us keep our rates affordable --- that guests pay only for the amenities they want to use (like more frequent cleaning, cookware, a coffeemaker). It sounds like you did not expect our non-traditional amenities and we're so sorry we disappointed you with that part of your stay.
Business response:
Thank you for the 4-star rating. We are so glad you were pleased with your stay.
Business response:
We're so glad you had a good stay with us. Thank you for letting us know.
Clean hotel with friendly staff BUT the worst towels and wash cloths I have ever seen at hotels and even seedy motels during my 40+ years traveling the world. Buy some NEW TOWELS. Overall the bed and pillows are OK and everything is clean. Also - the water pressure at our facilty was very low and not making for a great shower experience.
Business response:
Thank you for the feedback about the towels and water pressure in the shower. We will certainly use this feedback to help us improve and thank you for sharing it.
Business response:
We're so glad your stay was enjoyable. Thank you for letting us know.
Great and affordable place to stay. It has been a great stay. Love people who work there, especially Geneva, and the area is great too.
Business response:
We are so pleased that you are enjoying a wonderful stay with us. Thank you for such a kind review.
酒店一般，离克利夫兰有点距离 酒店一般，离克利夫兰有点距离，管理比较严格，刷卡进楼。房间有炉灶但不提供厨具和餐具。前台有卖，20刀一套，要花40刀才能自己做饭，所以最好自己提前准备！
Business response:
謝謝您，對於您的評論。 我很高興你和我們度過愉快的時光。
Sparse no comfortable chair very small soap. No coffee
Business response:
Thank you for this feedback. We appreciate hearing from you and will use your suggestions to help us improve.
Awful bedding.The bed is sub standard. Upgrade now Awful bedding.The bed is sub standard. Upgrade now.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.