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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yup, I'd stay here again Nice property, great staff, convenient, clean, very good price.
Business response:
We love these comments and we will love to welcome you back again!
Very basic suite. Kitchenette, with no utensils, cookware, etc. The staff were very friendly and responsive.
Business response:
Thank you for your review. We're so glad you enjoyed your visit and especially appreciated our attentive staff. Thank you for the reminder about cookware and dinnerware. You are right that as a value-focused hotel that specializes in extended stays, we do not provide all of the amenities you might find in a traditional hotel. This helps us keep our rates affordable. We appreciate you!
Business response:
Thank you!!
Business response:
Thank you!
Business response:
Thank you!
The hotel was nice but the bed is very uncomfortable .
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations but glad to know that most of your experience was a positive one.
all was good except the person who checked me in messed up and charged my credit card for the room when I had already paid online I got a refund but it took a few days to get my money back
Business response:
We're so glad you had a wonderful stay with us (minus the hiccup at check-out). Thank you for sharing your feedback and we hope to see you again.
Check in area smelled like old dog feces attempted to be covered by cleaner. Tops of shower in room was filthy awoth some kind of medicine dropped on ledge. Terra at check in was pleasant and personable Friday night. Gentlemen who was working cleaning the following morning was helpful when the front desk person was gone and not answering the phone.
Business response:
Thank you for taking the time to review our hotel. We are so glad that you appreciated our terrific staff but we’re disappointed that you had a negative impression of our rooms. We work hard to deliver super clean rooms and we’re sorry we let you down during this stay. We hope you’ll think of us the next time your extended travels bring you in the WoodSpring Suites Cleveland Mentor area to give us another chance to deliver a much better experience.
Good price. Nice staff. Our bed was not that comfortable.
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our affordable rates and friendly staff but sorry to hear that our beds did not meet your expectations. We're glad your overall experience was a positive one and we appreciate hearing from you.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.