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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so Beds were uncomfortable, but it was clean. Clientele was a bit sketchy however
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations and that you got an unfavorable impression of some other guests. We do appreciate that you noticed the clean rooms and we hope to welcome you back again.
Waited thirty minutes to get someone to check us in (the phone to call for someone was unhooked, we tried talking to others guests leaving the place to find someone, had to sit on the floor waiting, almost cancelled our room after 25 minutes of waiting). The employee apologized but didn’t offer anything for making us wait so long. Room was clean but had a weird stench that we couldn’t get rid of, air conditioner was loud. There is a movie theatre and restaurants within walking distance which was nice. Beds were comfortable.
Business response:
We appreciate that you took the time to provide us with comments about your experience at WoodSpring Suites Cleveland Mentor. We are glad you found most of your stay to be a positive experience. We will pass along your feedback to the operations team and look forward to welcoming you back again soon.
Any Port in a Storm Needed a place close to home as my electricity has been out for more than a day. This served my needs well. Warm and comfortable. Was glad they had a room available.
Business response:
Thank you for the great rating and comments. We are pleased that you found our hotel clean and affordable and we are glad we could be there for you.
Check in and room assignment. We arrived at 10:15 just 15 min After the 10pm check in time and had to wait 15 min. For an attendant to arrive. Then we were told ONLY SMOKING ROOMS ARE AVAILABLE. "EXPEDIA POLICY SAYS THAT IS THERE POLICY" PER THE CHECK IN ATTENDANT.. EVEN THOUGH I RESERVED NON SMOKING... I ONLY HAD THIS CHOICE. I WON'T BE USING EXPEDIA AGAIN!!!!!
Business response:
Thank you for your recent review. We are so sorry to hear that you had an unpleasant experience during check-in with us. There is almost nothing worse having to stay in a smoking room when these smells are offensive to us. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we are so sorry to hear that you were disappointed by your room type. We wish you well in your travels and hope you’ll give us another chance the next time your travels bring you to the area.
No frills, but room was clean. We just needed a clean place to lay our head. This was a no frills hotel and it seems designed for people who need a budget friendly place to stay for several days or longer. The bed was comfortable, we had our own pillows, and it was equipped with a frig, micro, small cooktop but no dishes, pots/pans, coffee maker or hair dryer. They provided a small laundry basket and the smallest bar of soap (wrapped) I’ve ever seen in a hotel. We had a room next to the exit and boiler room on the first floo... read more
They double booked our room. Someone came into the room while we were relaxing from a birthday weekend. So that was kind of awkward. There was very loud music playing from down the hall.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 490 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.