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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel. We are glad you had a good stay with us.
The only thing what was unusual was the pool is part of the lobby, and so restaurant and bar are poolside.
Business response:
Thank you for the great rating but WoodSpring Hotels do not have pools so perhaps you meant to leave this review for another hotel??
Business response:
• Thank you for the 5-star rating! We love hearing from satisfied guests and we’re glad you had a good stay with us.
Business response:
• Thank you for the 4-star rating. We hope you’ll stay with us again soon.
Okay. It was a place to lay our heads at night. The actual room wasn't bad, it's just the location. We had a ground floor room and all you smell inside or outside of the room (in the hallway) is either cigarette smoke, marijuana, or trash. There were also very noisy people upstairs who seemed to get their cardio in by running back and forth in their room or in the hall.
Business response:
Thank you for reviewing our hotel. We’re glad the room was comfortable and met your needs. We are so sorry to hear about your experience with some unpleasant odors and noise during your stay and we apologize for the inconvenience. We hope you’ll stay with us again the next time you are in the area.
Not impressive Very underwhelming, rooms was very basic the hallways smelled like smoke they have a basic kitchenette but no cups or anything to use in the kitchen not even one paper cup.
Business response:
• Thank you for your review. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use. Hopefully other guests will benefit from your good description and enjoy their... read more
Room wasn't too bad but thought I was going to get robbed at any moment. Not a secure location but better than others I stayed in recently.
Business response:
• Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed during your stay. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. We hope you'll consider booking with us again for a better experience.
Got locked out of building one night and unable to sleep in my bed until the next day so whoever was on duty wasnt doing their job.
Business response:
Oh no! What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry you had this experience. Since we are an extended stay hotel, we have set office hours instead of a 24-hour Front Desk. Were you able to use the lobby phone to alert the on-call staff that you needed help?
Like the hotel don't like the way it is ran. Had power issues two different rooms. Stayed over two weeks and kicked out like a bum. Brought to managers attention treated like a lying piece of trash. Was un argumentive and cooperative wanted to resolve issue. Yelled at cops called for no reason. She demanded open door had two rough looking characters at my door. You can't have two people of the streets bounce people out of hotel. Felt uncomfortable during my whole stay here.
Business response:
Thank you for your review and detailed comments. We value your feedback and we’re sorry you experienced inconveniences instead of a positive stay which is our goal and what you deserve. We are following up with the hotel to address the issues you detailed so future guests will have a more pleasant stay. We’re sorry that wasn’t the case for you. We wish you all the best on your future travels.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 1,006 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.