This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I apologize that your stay with us did not meet your expectations. We strive to provide every guest with a great experience and apologize this did not happen in your case.
It took us nearly 30 minutes to be checked in (one party in line ahead of us). Staff member explained that they need web access to process a checkin, and in late afternoon, "everybody is using the internet". Hotel does not allow cancellations less than 24hrs before checkin. Rates might be lower for same-day checkins. We had the impression that most guests were on a weekly plan. It is a budget hotel, so do not expect a plush experience. Thin walls, cheap furniture, no lounge, staff only works from 9am-8pm. But if all you ne... read more
Business response:
Thank you for taking the time to comment on your recent stay at Value Place. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
Disappointed customer. I did not enjoy it at all. The staff was not there 24/7 like every other hotel that I've ever stayed in. The price for the room was cheaper than most and of course you get what you pay for, but the $56 was still not worth it. I would not recommend this hotel to any of my friends.
Business response:
We are an extended stay hotel, so our main office isn't open 24/7. Our staff is available by phone at any point throughout the day if you need them. We apologize for the inconvenience you experienced during your stay and hope you will reconsider staying with us again in the future.
Um. No. Looks ok outside. Inside is scary.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Business response:
I apologize that your stay with us did not meet your expectations. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Kitchenette without necessities The room is bare. Kitchenette has no plates, cookware or cutlery. Found out later that you can rent them. There are no hangers for clothes. The bed was poor and creaked with eery movement. Poor value for the price, which was not that low.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Business response:
I apologize that your stay with us did not meet your expectations. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Worst experience ever (I've traveled the world) We had originally booked the place for 2 weeks and paid for one week in advance. Upon arriving and looking at the place (after driving over 1,000 miles) we thought we'd give it a shot. 3 days later we moved out. Why? The elevators stunk like a cigarette factory. The rooms (non-smoking) were no better. They charge for EVERYTHING! You want a fork, buy one . You need a pan, buy it. Towels changed out once a week, cough up some dough. Then there is the drug factor that is climbing ... read more
Business response:
We apologize for the inconveniences you experienced during your stay with us. We are currently looking into the issues you addressed and handling them appropriately. Thank you for sharing your insight with us and we with you the best.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.