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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No housekeeping service during my stay There was no housekeeping service during my stay. No beds made and no towels replaced. I don't think I read that there were no services offered. The front desk personnel didn't tell me also. I could also hear people running around at all hours of the night.
Business response:
Dear Sharon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I sincerely apologize that you were not informed at check in about the difference between how other brands offer housekeeping services and how we at WoodSpring are different. We do offer housekeeping services but on a bi-weekly basis. I can understand how it would have caused you unnecessary frustration if you were not informed about this at check in. I ... read more
I didn’t realize this was a pet friendly hotel. The smell in the hallway was disturbing and the constant barking throughout the night was aggravating. The bed was too hard, I felt like I was sleeping on cement.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I apologize that our hotel accepting pets caused you irritation during your stay and that the bed was too hard for your taste. I understand how frustrating it can be when travelling away from home if you cannot get a good night's rest. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give u... read more
Business response:
Dear Ryan, Thank you for taking the time to share your feedback. While I wish you had a better experience, if you have any further feedback I can share with my team as to what we can do better I would be happy to speak with you. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Filthy and stinky. Consistent mistakes with staff
Business response:
I'm sorry you did not enjoy your stay with us.
Over charged They took my payment of $61from my card the one night that I did stay there and then two day later I have another charge on my card for $72 from them and was not even there any more .so if your planning on staying there pay in cash not with your credit card
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Business response:
I'm sorry you did not enjoy your stay with us.
NASTY BED BUGGS INFESTED THEIFS Nasty place with BED BUGGS THEY ALSO STOLE MONEY OUT MY ROOM AND A BRAND NEW PAIR OF SHOES I JUST BOUGHT THIS NASTY DRUGG INFESTED PLACE ITS LITERALLY LIKE A JAIL
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Not the best not the worst Refrigerator was not wiped down have stains still in it
Business response:
We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.
Flop house Place felt like a flop house
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.