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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cops, Hookers, and Pets...oh my! Service was terrible and the room was just like a dorm room! Just about every morning, I'd wake up to a police arresting people for God knows what! Pets are allowed to urinate in the hallways and smell up the entire floor. People yell at other people in the hallways most of the night! I should have known that $44 a night doesn't get you much! Will NOT be staying here again!
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Friendly staff, not much else. Avoid if any smoke allergies. The only thing I can recommend this location for is the price and friendly staff. Due to a home build we needed a location for a 2 month time frame. Plans were to stay here for that whole time, but do to the cigarette and pot smells had to relocate early. We had paid in advance for 16 nights but left after 12. Bed was uncomfortable, bathroom was dirty. If price is your main concern and you can overlook the other details, then this might work for you.
Business response:
I'm happy to see that you enjoyed our friendly staff. I'm sorry that you did not enjoy the rest of your stay. We strive to do better and I apologize we did not do that in your case.
Never stayed. Tried to check in after midnight and night auditor would not answer the phone in the front office for half an hour. Next day I arrived after checking out of another hotel that I had to book because of this issue and the front desk was still not open after noon that day when it was supposed to be open at 8:00 am finally got them to open the window/gate and could tell the night auditor had just woke up. Most likely the same person from the night before that did not answer the phone to allow me to check in. Was to... read more
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Stay away at all cost If I could give a negative rating, I would. This hotel should be compared to a homeless shelter. Frequent visits by the police, people looking into cars for things to steal, underwear left in the bathroom, and unbearable noise levels at all hours. One of our party actually left to stay at a relative's home and texted back if we got mugged or murdered yet. Even the receptionist had a guard dog. This place is out of control.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
The entire building smells of smoke even though it was a non smoking room.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Worst experience of my life Horrible choice! I made reservations for a non smoking room, at check in was told they only have smoking. Stayed in smoking one night and asked to be switch to what we paid for and was told they didn't have any of the non smoking available. We spent three nights on the 3rd floor which smelt like a smoke house! Our bad was broken and one side sunk in, the pillows were flat and on the 3rd day I seen 4 ppl shooting up drugs in their arms in the back parking area! Also expired parked cars, lots of out... read more
Terrible Terrible
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Horrible Horrible stay far away. I do not recommend this place at all
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Terrible! unforgettable but in a bad way
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.