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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ridiculous hair in bed that was made.. had prebooked hotel room two days in advance for a NON smoking room and we HAD to take a smoking room that smelt horrible!! floors were nasty and could hear what was going on in room next to, below and above us!!
Business response:
Thank you very much for taking the time to share your feedback from your recent stay. Unfortunately, due to our property being an extended stay hotel, we are unable to guarantee special requests such as for Smoking vs Non-Smoking Suites. I can definitely understand how this and the other issues you encountered would have caused you to have a negative view of our property. I will be sure to share your feedback with my staff so we can keep these issues from arising for our guests in the future. I appreciate you taking the time... read more
I payed all that money excepting to have a clean room was not sweeped or or mopped dog hairs and human hairs all over the place
Business response:
Thank you for taking the time to share your experience. We work hard to offer our guests a clean, safe, and budget friendly accommodation here in Colorado Springs and it is apparent that we fell short during your stay. I deeply apologize for the cleanliness issues you experienced. and will be sure to share your feedback with my team so we can improve for the future.
Terrible hotel The heater was broken and the bathroom sink did not drain very well. The hotel does not have staff schedule for the front desk until 9 am. The mattress was not thin but did not provide any support. The mattress may have been foam, but I did not look. The front desk staff refunded my stay and he was great; except when he was a bit sarcastic and stated incorrect information about my personal information.
Business response:
Thank you very much for taking the time to share your feedback. I apologize for the maintenance issues you experienced during your stay and will be sure to share this information with my staff so we can improve for the future. We hope to have the chance to change your mind about our property the next time you are in Colorado Springs.
Perfect place to park your shopping cart Don't come here expecting things a normal hotel would have. For example, you get a 1" long bar of soap 1/8" thick to last for your entire stay. The property is mainly inhabited by bums, derelicts, deadbeats, vagrants, tramps, transients, vagabonds, hobos, beggars, and panhandlers. Expect to find your car covered with rubbish, broken bottles, vomit, etc., in the morning.
Business response:
Thank you very much for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that will help us to grow. I will be sure to share your feedback with my staff so we can better inform our guests as to what we can offer during their stay. We do keep guest supplies, like additional soap, at our front desk so if our guests need anything extra we have it available for them. I apologize that you were not alerted to this at check in. I appreciate you taking the time to share your e... read more
Not a hotel This is a short term apartment. No lobby, amenities or courtesies. Bass music and pot - section 8 housing would be the best description. Room was clean - no courtesies except a postage stamp sized piece of hand soap. NOT A HOTEL! Expedia should remove this place from its list!!!
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you did not find the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so that they customize t... read more
Worst experience of my life. Didn’t feel comfortable staying all night very scary! And this is not a smoke free hotel they tell you that but it’s not the smoke was like clouds in the hall way and it was miserable being in the room as a non smoker! Worst experience of staying in a hotel I’ve ever had!
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you were not able to relax during your stay with us. And, there is almost nothing worse than smelling smoking odors when these smells are offensive to us. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we apologize that this was not the case for you. We wish you well in all your future travels.
This place sucks Room wasn't very clean, bed was in poor shape, bathroom wasn't clean. Overall condition of the facility was poor. And way too noisy. 2 different domestic arguments in hallways, including police. I should have just slept in my car.
Business response:
Dear Mike, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am sorry that your room was not at the level of cleanliness that we expect fro our suites here. I also apologize for the disturbances you encountered on your floor during your stay. I can definitely understand how inconsiderate neighbors would have... read more
Had to wait 15 minutes for someone to show up to check me in. No sheets on the bed. Two dirty blankets rolled up and thrown in the corner. No towels in the bathroom. slight odor in the room.
Business response:
Dear David, Thank you for taking the time to share your feedback to help us to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be sure to share your experience with my staff so we can keep issues like this from arising. I sincerely apologize for the issues you encountered upon checking into our hotel and hope we can have the opportunity to take better care of you in the future. Sincerely,
Business response:
Dear Timothy, Thank you for taking the time to share your feedback. I am disappointed to see that you had a bad experience at our property. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you would have any further information about what caused issues for you during your stay I would love to hear from you directly. It is important to me to know what areas our staff and hotel could improve upon to provide a better experience for our guests. Thank you again for yo... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.