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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was full of roaches. We didnt stay .
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so w... read more
Dirty, neglected property. Loud slamming of doors late at night.
Business response:
Dear Guest, Thank you for choosing us. The situation you described regarding the cleanliness and the noise disturbances you experienced is very disappointing to hear. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know that for a future visit, our front desk is always available to help make the most of your stay. Thank you for your feedback. We look forward to seei... read more
Hot water in shower didnt work at all and dog poop all around the property.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We recognize how essential reliable hot water and a well-cared-for outdoor environment are to overall comfort, and it is disappointing that these concerns affected your visit. Please accept our apologies for the inconvenience caused. Details regarding the shower and surrounding areas have been forwarded to the appropriate teams for prompt review and improvement, as this does not align with the level of care we strive to provide. Your feedback is valued, and ... read more
Floor and bathroom was dirty. Had to wear shoes the whole time. Lots of black pubic hair found. I was disgusted and embarrassed to stay there with my wife. Luckily I only needed to stay one night. And I ended up leaving really early so I could get the nightmare behind me. The bed was comfy even though I never even got under the covers.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unacceptable cleanliness issues you encountered in your room. No guest should ever feel uncomfortable during their stay, and we regret that this was your experience. Your comments have been shared with our housekeeping team for immediate corrective action to ensure this does not happen again. On the positive side, we appreciate your remarks on the comforts of the bed. We value your input and hope you will give us another chance to serve you again... read more
Didn’t stay!
Business response:
Dear Guest, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you encountered. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
The room was horrible! There was no hot water the room had cockroaches and the refrigerator didn’t work! If there was something else around that was available I would have left! That was the worse stay!
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret the issues you encountered during your visit and apologize for the inconvenience caused. Our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. Your feedback is invaluable, and we hope you might allow us another opportunity in the future to provide a more welcoming stay. Sincerely, Hotel Managem... read more
the room was clean and comfortable but seeing four roaches kept me from sleeping well also the one bed was not secured it broke so that was scary for me when I needed to rest up for the Basic Training gradation.
As soon as I entered the room the smell was terrible! It smelled like mold and musty. The room was old and filthy. The sheets were clearly not washed. There were cockroaches everywhere. I had such a horrible and traumatic experience and I will never be going back and I do not recommend this place!
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly concerned to know that your stay fell far short of expectations. Cleanliness and comfort are extremely important to us, and your feedback will be shared with our housekeeping and maintenance teams to ensure immediate attention and corrective action. We understand how disappointing this must have been, and we appreciate you bringing it to our notice. Your comments help us improve the overall guest experience, and we hope you will allow us another... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.