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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old and rundown!
Business response:
Dear Don, Thank you for taking the time to share your experience. We apologize that your recent visit did not meet the standards we strive to uphold. Providing a clean, comfortable, and well-kept environment is very important to us, and we are disappointed that this was not your impression. We are working closely with our maintenance team to improve our facilities, and we appreciate you bringing this to our attention. We hope to welcome you back for a more positive and satisfying stay. Sincerely, Hotel Management
The bathroom had exterior damage . Water were leaking from the shower also there were other damage although I brought my own towels still were no towels in the room staff were not friendly
Business response:
Dear Aline, Thank you for sharing your experience with us. We sincerely apologize for the maintenance issues you encountered and the towel’s unavailability despite your preparation. Creating a comfortable and hospitable environment is a priority, and we regret that our service did not meet your expectations during your stay. Your feedback has been thoughtfully shared with our team to support improvements in both our facilities and guest relations. We appreciate you bringing these concerns to our attention and hope to have th... read more
Property supposedly has roaches. Room smelt of cigarettes. Counters were stripped of boarding still had dried glue left over. Dents in fridge. Key system out dated. Keys failed multiple times had to get new ones. Counter tops had holes. Overall not a good experience, and on top of that property would not give any type of refund
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that the condition of your suite and the challenges you faced did not reflect the standards we work hard to uphold. We understand how frustrating it must have been to deal with repeated disruptions, and we appreciate you bringing these concerns to our attention. Your comments are taken seriously and will be reviewed with our team for improvement. While we cannot change your recent visit, we hope to have another opportunity to welcome y... read more
I couldn't rate it a "terrible" because we decided not to stay and find out. Hotel has an overall filthiness about it both inside and out. Splintered furniture. Reeked of cigarette smoke. Burnt cigarette markings around tub, sink, toilet. Dirty smoke filled hallways and elevator shaft. A young woman with children sharing a 5th of liquor with a friend in the parking lot outside the office window. Red flag was a dedicated Law Enforcement Officer Parking spot. An overall unsafe vibe. Was worried about our van being broken into ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations. The cleanliness and atmosphere you described do not reflect the high standards we aim to uphold. We understand your safety concerns and sincerely apologize for your discomfort during your brief stay. Your comments are invaluable, and we will share them with our team for review and improvement. We hope you will consider giving us another opportunity to provide you with a more pleasant and peaceful stay in the futu... read more
Caution!!!! The experience I have had at this location has been the worst ever. It started off at check- in being harassed by intoxicated men in front of the lobby while i was trying to check in late night. I paid 166 a night at this location. As soon as i stepped in the room it smelled like a kennel . The room was extremely dirty. I had to go and buy cleaning supplies just to set my things down. After cleaning the room. I ordered uber eats before i went to sleep before work. When i woke up ROACHES was eating my lunch. To mu... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your feedback is valuable as we continually grow and improve on guest concerns. Our housekeeping and pest control teams are already at work to check and take action. We hope to have another occasion to host you and provide you with the sea... read more
The staff was excellent. The beds and pillows were comfortable and clean. It just shows that the staff is doing a good job, however, the property is run down. Everything is very old and not appealing at all. No hot water in the bathroom sink. And limited hot water in the shower. The hot water would come and go.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased that our team provided excellent service and that you found the beds and pillows comfortable and clean. At the same time, we regret that the overall appearance and the intermittent hot water in the bathroom did not meet your expectations. We recognize the need for timely improvements and actively address these concerns to enhance our facilities and guest experience. Your input is invaluable as we work to elevate our property, and we hope to welc... read more
No se parece nada alo que está en las fotos de internet
Business response:
Dear Guest, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Couldnt even be there more than 15 min after asking for a refund
Business response:
Thank you for sharing your feedback, Brenda. We're sorry to hear your experience with the refund process was disappointing. We continuously work to improve our service and ensure prompt assistance for every guest. Your comments will be reviewed carefully to help us make necessary adjustments. We hope you might consider giving us another opportunity in the future for a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.