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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was a dump...walked in and walked out.
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We regret that your impression of the room was disappointing and that your visit was cut short. Providing a comfortable and well-maintained environment is always our goal, and your comments help us identify where attention is needed. We hope you might consider giving us another opportunity to offer an improved experience. Sincerely, Hotel Management
We were charged $100 for an outdated, worn down & dirty room. The bed was clean and made properly.
Business response:
Dear Guest, We appreciate you sharing your thoughts and are glad the bed was comfortable and well prepared. We strive to keep our rooms well-maintained and welcoming, and your comments will help us continue improving. We hope you will consider giving us another opportunity to provide a better stay. Sincerely, Hotel Management
Cockroaches everywhere, dirty room. Stuff don’t respect soldiers. I wish I can give -0 stars. My bathroom was not working. I called the support center and the guy came said they can’t help me at the moment
Business response:
Dear Guest, Thank you for providing your candid feedback. We sincerely regret that your stay fell far short of expectations. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. Your feedback is invaluable, and we hope you might allow us another opportunit... read more
This place is a disaster had pour water in the toilet,mold on the bathtub,molding coming off dry wall rotten doors ,the cardboard had roaches in it. Security camera fell down, elevator was always breaking down. Nasty, hand rails on steps the health department should investigate
Business response:
Dear David, Thank you for sharing your feedback. We sincerely regret that your experience fell far below the standards we strive to maintain. Guest safety and comfort are our highest priorities, and our property undergoes regular professional maintenance and inspections to ensure a safe and well-maintained environment. Your comments are taken very seriously, and we will share these issues with our concerned department to prevent recurrence. We hope to have the opportunity to provide a safer and more comfortable stay. Sincere... read more
The room was okay. I expected better for an Extended Stay. The room had a terrible musty odor so we turned the air up high and left it running all day. The second night, I saw a bug. The location was perfect!
The rooms were very dirty and there was roaches
Business response:
Dear Tina, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. Maintaining a clean and comfortable environment is very important to us, and we take your concerns seriously. Regarding the presence of pests, we do conduct regular pest control and will review this in detail to ensure it is addressed promptly. We hope you will consider giving us another chance so we can provide a more comfortable and enjoyable stay. Sincerely, Hotel Management
Room was filthy. Crumbling grout dirty floor. No shampoo.
Business response:
Dear Mark, Thank you for being our guest. We’re sorry to hear about the condition of your room. Cleanliness and basic amenities are fundamental to a comfortable stay, and we regret that we didn’t meet those expectations. The issues you mentioned have been shared with our housekeeping and maintenance teams for immediate attention. Your feedback is important to us, and we appreciate you taking the time to let us know. We hope you’ll consider giving us another chance to provide the quality experience you deserve. Sincerely, Hot... read more
Looked clean, but wasn't. Overpriced. No cribs. Reservation allowed me to elect a crib, the hotel doesn't have them. Office is small and not the easiest to find. Broken window. Overpriced. If i paid 1/2 i would have given it an extra star to make 3. Its non smoking however every other room had piles of cigarette butts and or people immediately outside their door smoking. It was sketchy in the day and much worse after dark. When we arrived at our room, the door wasnt even shut. Very hard to shut the door had to slam it to get... read more
I booked a room that wasnt even available for me when I got there to check in
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.