Extended Stay America Select Suites - Columbia - Ft. Jackson

Business response:

Dear Guest, We are sorry your experience didn’t meet expectations. Providing a clean, comfortable, and welcoming environment for all guests is our priority, and we regret that this wasn’t reflected during your stay. We understand how important a fresh and comfortable room is, and we’ll be addressing these concerns with our team. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to welcome you back for a much better stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing our hotel on your recent visit. We regret that the atmosphere did not meet your expectations, and we are sorry that your experience was not as enjoyable as it should have been. Your feedback is important to us, and we continuously strive to improve the overall guest experience. We hope you will consider giving us another opportunity to provide you with a more welcoming and satisfying stay in the future.Sincerely,Hotel Management 

Business response:

Dear Richard,Thank you for sharing your feedback with us. We sincerely regret that your recent stay did not meet your expectations. Our team is committed to providing a high standard of service and cleanliness. We are currently addressing the issues you mentioned regarding the bathroom and the lighting in your room to ensure that they are resolved promptly. Additionally, we appreciate your thoughts on the breakfast service, and we will work on enhancing our offerings. Your satisfaction is important to us, and we hope to have... read more

Business response:

Dear Aileen, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we regret that your experience did not reflect our standards. While we understand how frustrating this must have been, please know we are actively addressing these concerns to improve our service. Your feedback is invaluable, and we appreciate the opportunity to make things right. We hope you might consider giving us another chance to provide a much better experience in the future.Sincerely,Hot... read more

Business response:

Dear Guest, Please accept our sincere apologies for not meeting your expectations during your visit. We understand your disappointment regarding the issues you faced, especially with the hot water and overall discomfort. We take your feedback seriously and are addressing the safety and maintenance concerns you raised. We remain dedicated to ensuring a safe and pleasant environment for all our guests. We appreciate your positive comments about our staff and hope you will consider staying with us again, so we can provide you w... read more

Business response:

Dear Christina,Thank you for sharing your feedback. It’s disappointing to hear that the accommodations did not meet expectations. Guest comfort and safety are of utmost importance, and concerns about cleanliness and amenities, such as hot water, are taken seriously. Additionally, ensuring a welcoming environment for all guests is always a priority. Your experience will be carefully reviewed to make the necessary improvements. Thank you for bringing these matters to our attention, and it is hoped that a future visit can provi... read more