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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Welcome to Extended Stay America Select Suites – Columbia – Gateway Drive. Our long-term hotel in Columbia is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Columbia offers a wide range of amenities including... read more
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we checked into smelled like someone smoked in it. The second room we checked out smelled of kitty litter. The third room we ended up staying in smelled very musty. The AC took care of that smell.
Business response:
James, please accept our sincere apologies for the issues you experienced in your rooms. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The location was convenient The first room they assigned me had not been cleaned. Went back down to report. I did get a new room however the clerk did not apologize and acted like I caused her to correct an issue. The excuse was the rom was reported as cleaned. Thank goodness the room was empty. The staff in the morning were great. Very friendly The hallway carpet could have used a vacume. The location was excellent for my visit, and the price was good.
Business response:
Amy, thank you for being our guest. We are pleased to know you were happy with our ideal location and that you found us to be a good value. However, we are sorry for the cleanliness issue you experienced in your initial room and for the service problem you had. Your feedback has been shared with the appropriate team so that we can better serve our future guests. Thanks again, and we look forward to your next visit so that we can provide you with an even better stay. Sincerely, Hotel Management
They charged $10 to turn down the room. I didnt appreciate that
Business response:
Omar, thank you for staying at Extended Stay America. Although it seems you had an overall pleasant time with us, we are sorry we missed meeting some of your expectations. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I brought my family here to get a few nights away and i really liked that the deluxe studio was set u just like an apartment. This setup helped me to keep the same routine with my kids as I always have (Eat at the dining table, wash dishes before bed, sitting in the living room watching tv before dinner etc..) It really made being away from home wtill feel like the comforts of home but with different scenery. Having small kids I appreciated being able to stick to my normal house rules it kept the getaway organized and enjoya... read more
Business response:
Ariana, thanks for the kind review of Extended Stay America. We are thrilled to know you had an excellent stay with us and that you also enjoyed the comfort of your well-maintained room. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
5 Star Family time
Business response:
Felix,thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you and your family again soon. Sincerely, Hotel Management
Property is a little tricky to find. The room was nice. It was spacious. It had different areas to sit, watch TV and eat. I would stay there again.
Business response:
Jennifer, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your spacious suite and had a comfortable stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I was very quiet
Business response:
Nicola, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Over charged They over charged my credit card and now I have to wait a week to get my money back
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 4.1 star rating with 840 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.