Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.

Business response:

Dear Janet, Thank you for staying at our hotel. We hope your overall experience was pleasant, but we apologize if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management 

Business response:

Dear Chareen, It was a pleasure hosting your recent stay at Extended Stay America! Thank you for your generous comments and for highlighting our convenient location. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We enjoyed hosting you, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We apologize for the issues you experienced with the bath towels and the room odor. This is not the standard we aim to uphold, and we understand how these conditions affected your stay. We are addressing these concerns with our team to ensure such issues are resolved promptly. Your satisfaction is important to us, and we appreciate your input as it helps us improve our services. We hope you will consider giving us another opportunity to provide a more positive experience in th... read more

Business response:

DearJohn, We are thrilled you had a great experience at Extended Stay America! Your positive feedback is greatly appreciated. Thank you for choosing us, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management