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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wont book again. Delayed flights caused us to miss our connecting flight. So we were stuck in Denver. Booked and paid online. Took an uber to the hotel and called the after hours line to check in. The man came to the lobby and rudely told us he could not check us in as there was no clean rooms and he could not issue a refund because he couldn't check us in. Hotels.com did issue a refund after calling them the next day. Horrible area, very dark and high homeless population.
Scam for money Up graded to a queen, they are charging me for a queen i have a full bed that doesn't even fit on the frame.they act like i don't know what im talking about.this bed is 54in wide on a 60in frame not a queen bed.they give me full size sheets, so they are aware because it's a queen size room
Upon arriving there was a long line of people trying to check in. It was mainly one gentleman holding everyone up because his reservation wasn’t working through third party. Once I voiced my desire to have him move out of the way so the rest of us could try things got better. I checked in; went upstairs and my room was mediocre at best. Essentially a futon bed. Cigarette burns on the bathtub, but I just needed sleep so I laid down and fell asleep. At 1am, the smoke alarms in the building went off for no apparent reason. Half... read more
Business response:
Dear Andrew, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay. We understand how frustrating delays at check-in, unexpected disturbances, and room conditions can impact your rest and overall comfort. While some situations—like emergency alarms—are beyond our control, we recognize that the disruption affected your ability to relax, and for that, we are truly sorry. Your feedback has been shared with our team as we continue to work on improving service... read more
Left food cocroaches appeared. Stated there was a breakfast but nowhere to find one or in sight to get vreakfast and noone to contactm Terrible exjting staff rude
Business response:
Dear Guest,We sincerely apologize for the experience you described and understand how disappointing and uncomfortable it must have been. The issues you mentioned, including cleanliness concerns and lack of communication about breakfast, are unacceptable and fall short of the standards we aim to provide. Your feedback has been shared with the appropriate teams for immediate review and corrective action. Thank you for bringing this to our attention.Sincerely,Hotel Management
Not good.
Business response:
Dear Amy,Thank you so much for your wonderful feedback. We are honored to be considered one of the nicest hotels in the area and truly value your continued loyalty. It is always a pleasure to welcome you back, and we are delighted to know our friendly staff helps make your stays at Extended Stay America consistently enjoyable.Sincerely,Hotel Management
The floors in the room were sticky, someone was smoking crack in their room two doors down from me. Noise all night long, got woken up at 5am by the fire alarm, probably from people smoking crack and to top it off I was charged extra money because my room wasn't ready at check in time which makes no sense!! DO NOT WASTE YOUR MONEY HERE!!
Business response:
Dear Cipriano,We sincerely apologize for the distressing experience you had during your stay. Your concerns regarding cleanliness, noise, and safety are deeply concerning, and we regret that we did not provide the comfortable and secure environment you expected. The issues you encountered do not reflect the standards we strive to uphold, and we are addressing them with our team to ensure necessary improvements. Additionally, we understand your frustration regarding the check-in process and unexpected charges, and we would be... read more
Horrible experience Not only was, I greeted by the front desk, agent, inviting me to his room and making false assumptions of knowing me He was also so high on drugs he couldn’t hardly function. This was a disgrace to extended say America’s. There was also feces left on my toilet. The flooring was uneven and bulging out, and my sheets were stained and dirty.
Business response:
Dear Travis,We sincerely apologize for the unacceptable experience you encountered during your stay. The issues you described, from staff behavior to cleanliness and maintenance concerns, are deeply troubling and do not reflect the standards we strive to uphold. Please know that we take this feedback seriously and will be addressing these matters with our team to ensure immediate improvements. Guest comfort, safety, and satisfaction are our top priorities, and we regret that we fell short. We appreciate your honest feedback,... read more
This is one of the worst hotels I have been to. Horrible customer service, no lift and shady people.
Business response:
Dear Rana,We genuinely regret that your experience did not meet your expectations and appreciate your insights regarding our service and facilities. Our team strives to provide all guests with a welcoming atmosphere, and we take your comments seriously as we seek continuous improvement. The absence of a lift is noted, and we understand how this may have inconvenienced you. We hope for the opportunity to welcome you back in the future, ensuring a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.