Extended Stay America Select Suites - Denver - Aurora

Business response:

Dear Alexander, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management 

Business response:

Dear Zoë, We are sorry we failed to meet your expectations and hope you will accept our apologies for the cleanliness issues you encountered during your stay at our hotel. We have shared your feedback with our housekeeping team to ensure we always provide the fresh and comfortable environment our guests deserve. We never intend to leave our guests disappointed, and we hope you will consider giving us another chance to redeem your confidence in our hotel.Sincerely,Hotel Management 

Business response:

Dear Taniesha, Thank you for choosing us and providing your feedback. We sincerely apologize for any service lapses you observed. It is our priority to create a welcoming environment for every guest, so we genuinely regret falling short of your expectations. Thank you for bringing this to our attention so we can address it with our team and ensure a more enjoyable visit for future guests. We hope you will allow us an opportunity to host you again and show you the impeccable hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Gregory, Thank you for being our guest. We sincerely apologize for the disturbances in the neighboring guest's room that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. In response to your review, we have instructed our housekeeping team to revisit the room and make it flawless. Also, double-check the rooms before the del... read more

Business response:

Dear Cleon, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear terry, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We never want a guest to leave unhappy, and we are disappointed this was your experience. Your feedback is invaluable, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Sincerely,Hotel Management