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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl at the front desk was rude and unaccommodating. My husbandd is handicapped i had called ahead for a handicap room on the first floor. They didnt have one when we checked in. We ended up on the second floor with a full size bed for two of us bigger people. That was no more handicap, and had to pay $10:00 more to get that. Very disappointed.
Business response:
Dear Shawn, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the inconvenience with the room assignment and the service at the front desk. This is not the level of service we aim to provide. We are addressing your concerns with our team to ensure better accommodation for our guests with special needs. Your feedback is important to us, and we hope to have the chance to improve your experience in the future. Sincerely,Hotel Management
Literally the only reason I stayed here is because I had no choice during the crowdstrike meltdown
Business response:
Dear Eric, Thank you for sharing your feedback. We're sorry to hear that your stay was not under better circumstances. We strive to provide a comfortable and enjoyable experience for all our guests. We hope you'll consider staying with us again under more favorable conditions.Sincerely,Hotel Management
Have you ever stayed in a hostel or half-way home? Have you ever stayed in a hostel? This is what it feels like or a halfway house you see on TV shows/movies. You have to ask the front desk for complimentary shampoo and conditioner (which I didn't because as a woman traveling alone, I pretty much holed up in fear), the floor around the bathtub was water-damaged and puckering, they had Venetian blinds, that were super hard to bring down, and then close, there were no extra bedding if it was cold, it smelled like stale pot in ... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Your description of the conditions and amenities is concerning, and this does not meet our standards. We are addressing the concerns about the damaged flooring, blinds, and lack of extra bedding, as well as improving the overall atmosphere. We also regret that you felt uncomfortable and unsafe. Your input is valuable, and we will work to make necessary improvements.Sincerely,Hotel Management
The worst customer service in the world
Business response:
Dear Timothy, Thank you for your feedback. We sincerely apologize for the poor customer service you experienced during your stay. This is not the standard we strive for, and we are addressing this issue with our team immediately. Your comments are crucial in helping us improve our services, and we are committed to making necessary changes. We hope you will consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
Checked in, saw the room, immediately booked another hotel. Didn’t even ask for a refund. Just got out of there.
Business response:
Dear Ryan, Thank you for your feedback. We are very sorry to hear about your experience. This is not the standard of service we strive to provide, and we regret that you felt the need to leave immediately. We are taking your comments seriously and will address the issues with our team to ensure improvements are made. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
We arrived at 1 am, exhausted after have driven 10 hours. We walk into our room and it is complete trashed with food, groceries, trash…. Just disgusting. It looked like someone had been staying there for weeks and was still living there. It was obvious it wasn’t clean. We returned to the desk and had to use the phone to get help. Waited on the phone for 10 minutes before we could actually reach a person. We were told there are no more rooms available and “if the room isn’t to our liking, we can get a refund” no one would com... read more
Business response:
Dear Christina, Thank you for choosing us. We are sorry for your experience at our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Please allow us to look into the matter and discuss it with our concerned individuals so this lapse in service is never repeated. We hope this unfortunate sit... read more
We checked out the same day we checked in. We were not comfortable AT ALL staying there.
Business response:
Dear Guest, Thank you for sharing your review with us. We appreciate your feedback, and we apologize that your stay did not meet your expectations. Your comfort is important to us, and we regret any inconvenience caused during your visit. We strive to provide a welcoming and comfortable environment for all our guests. Should your travels bring you back to the area, we would welcome the opportunity to provide you with a more positive experience. Sincerely,Hotel Management
Sketchy neighborhood. Terrible Aweful. Between the smell of weed on our whole floor, the outlets didn't work, the blinds didn't close all the way. There was a guy blasting his music outside and while inside. The flooring in the bathroom was coming up and alot of random people out in the parking lot not a safe feeling. I would want a full refund. Good thing i always carry
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.