Extended Stay America Select Suites - Denver - Aurora South

Business response:

Thank you for your review. We are sorry for the issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. On a positive note, we are glad you had an overall satisfactory stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Marianne, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tesra, thank you for your stay and for taking the time to post your review. We appreciate hearing from our guests and are glad that you had an overall pleasant stay. However, we apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management 

Business response:

Thank you for the review your stay. We apologize for the unfortunate incident you mentioned during your stay. We are also sorry for the housekeeping issue you experienced in your suite. We will share your concerns with the appropriate team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management