Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Dear Patricia, thank you for selecting Extended Stay America. We are fortunate to have such a thoughtful and exceptional team member as Eric; we'll be sure to share your kind words with him and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Michael, What an honor to have the title of The best hotel! Thank you for allowing us to host your recent visit to Extended Stay America. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt at home with us and enjoyed the room's comfort. We are delighted to know we will be your hotel of choice in Denver, and we look forward to you joining us again soon!Sincerely,Hotel Management 

Business response:

Steven, thank you for being our guest and for taking the time to give us your feedback. We are delighted your stay was mostly positive, although we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider us again so w... read more

Business response:

Robert, thank you for choosing Extended Stay America and taking the time to write a review. All our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the excellent service you received from Tony. It was a pleasure to host you, and we eagerly await to welcome you back soon. Sincerely, Hotel Management