Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you had a comfortable time with us and that your room was convenient for your needs. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your needs. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the smell of smoke you experienced while being here. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Although you liked the service provided by our staff, we are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry as we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better visit in the near future. Sincerely, Hotel Management