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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Murder room The location was great, just needed a cleaner environment. I felt like my room was a haunted hotel room from a crime scene they just cleaned up
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry as we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better visit in the near future. Sincerely, Hotel Management
Business response:
Robert, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Fair value low end room with kitchen. Good place for the value of a room with a kitchen
Business response:
James, thanks for being a guest at Extended Stay America. We are delighted to read you liked having a fully equipped kitchen in your room and that we were able to meet your expectations at a great price. On behalf of everyone here, we invite you to stay with us again the next time you are in our area. Sincerely, Hotel Management
Hopeful for the Hotel My first impression was meeting the front desk staff member who did not know much about customer service--not friendly in any way, shape, or form. I thought, "Perhaps she is just having a bad day--we all have those." Well, when I had to return 2 days later to inform her that my room smelled of smoke (all the rooms are non-smoking), she had the same non-concerned attitude. Sure I booked through Expedia, but wouldn't they want to address this issue? Apparently not--no one had even checked in the room to v... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve yoU. Sincerely, Hotel Management
Close to Cherry Creek. Easy to get to, close to central Denver and a variety of attractions. Exterior and landscaping need sprucing up. Interior good.
Business response:
Thank you for choosing to stay at Extended Stay America and sharing your feedback. We are glad to know you loved the convenience of our location and were impressed with the our well-kept property. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Clean room good location nice service
Business response:
Greg, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Richard, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
clean rooms neighbors in complex are a bit sketchy. This is not a 5 star hotel. But room clean. breakfast is a joke; coffee and energy bars. Don't bother. overall; good value for price.
Business response:
Thank you for staying with us. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused to you while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,921 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.