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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hopeful for the Hotel My first impression was meeting the front desk staff member who did not know much about customer service--not friendly in any way, shape, or form. I thought, "Perhaps she is just having a bad day--we all have those." Well, when I had to return 2 days later to inform her that my room smelled of smoke (all the rooms are non-smoking), she had the same non-concerned attitude. Sure I booked through Expedia, but wouldn't they want to address this issue? Apparently not--no one had even checked in the room to v... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve yoU. Sincerely, Hotel Management
Close to Cherry Creek. Easy to get to, close to central Denver and a variety of attractions. Exterior and landscaping need sprucing up. Interior good.
Business response:
Thank you for choosing to stay at Extended Stay America and sharing your feedback. We are glad to know you loved the convenience of our location and were impressed with the our well-kept property. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Clean room good location nice service
Business response:
Greg, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Richard, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
clean rooms neighbors in complex are a bit sketchy. This is not a 5 star hotel. But room clean. breakfast is a joke; coffee and energy bars. Don't bother. overall; good value for price.
Business response:
Thank you for staying with us. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused to you while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Needs a pressure washing
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We hope you will give us another chance to provide you a better stay/visit. Sincerely, Hotel Management
Close to the Mexican consulate We stayed overnight because we had a morning appointment to get visas at the Mexican consulate right down the road. The room was clean and comfortable, although it's a bit shabby with big stains on the sink. Also our room key card didn't work, and the person at the office couldn't get one for us that would work so she had to let us in, and then we just made sure to only leave the room one person at a time. But since it was only a single night that was manageable.
Business response:
Mary, thank you for choosing us for your overnight stay. We are glad you liked your well-kept room and that our location was convenient for your needs. That being said, we are sorry for the issues you experienced. Your concerns about your room have been shared with the respective teams to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Not clean Room was dirty. Sheets , microwave, fridge, and carpet. Waited an hour and a half for someone to make it right
Business response:
Nancy, thank you for your review and for letting us know you had an overall pleasant visit. However, we are sorry for the cleanliness issues you experienced in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,829 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.