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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
trashy, scary very rude front desk staff, required extra 25.00 for dog, would not let me cancel , called me a name, room smelled like cat urine, smoke smell terrible, very stained carpet, wallpaper falling off walls. you should not recommend this hotel especially for 103.00 dollars plus pet fee of 25 . Could have stayed at laquinta across street for that price , Very mad at travelocity, will not use you again, and will be leaving reviews
Needs updating Outside of hotel looks run down and is covered with trash, cigarette butts, and unknown sticky puddles of who knows what. The staff member who helped us out--older woman at front desk---was very polite, but it is run in a very unorganized, under-staffed fashion. There were not any complimentary shampoo or even ice offered. It is an older hotel in need of severe renovation and more cleaning/maintenance staff.
There was barely any parking. Asked for pillows and they said they were completely out. Stood at the front desk for 45 minutes to check in because a printer wasn't working.
Business response:
Brandon - I want to thank you for taking the time to write a review of our hotel. I apologize for the issues you experienced with our parking, your pillows and the long check-in process. I will be using your comments to retrain our staff on these issues to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Mis-represented accomodations We made a reservation for a room with two beds for my grandson and myself. When we got there the manager said they had NO such rooms. After much arguing, all this at 10:30 pm, they finally found a smoking room with a hide-a-bed. I am requesting a partial refund since we did not get what we paid for.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our accommodations were not to your expectations. To uphold our company's high standards, we will closely monitor our room inventory moving forward as well as making sure we are clearly communicating our room types. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strid... read more
A SAD NIGHT WITH A CRUMMY BREAKFAST HOTEL IS RUN DOWN; THEIR WERE NO DISHES OR GLASSES OR SHAMPOO OR CONDITIONER IN THIS EXTENDED STAY. BREAKFAST WAS ALONG A 6 FOOT WALL IN THE OFFICE AND NO CHAIRS OR TABLES TO SIT. THEY DIDN'T WANT YOU THERE FOR BREAKFAST AS I HEARD THE OFFICE WORKER SAY. SHEETS LOOKED WELL USED AND HOPEFULLY WERE CLEAN BUT I WAS CHECKING VERY CLOSELY. NOT WORTH THE PRICE AS OTHER HOTELS I HAVE STAYED AT WITH HOTELS.COM
Over all, not bad. Things weren't exactly as advertised, we wound up with a Queen instead of a King, (they over booked our Kings), the rooms were very bare, you had to ask for a coffee pot, it would be a stretch to call that breakfast, etc. On the other hand, it was reasonably clean and quiet, the staff was competent, and it was cheap. Next time I'll pay a few extra bucks but over all not bad.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our amenities were not what you expected. Still, I am glad to read that we were able to provide you with a clean room and professional customer service at a reasonable rate. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Bad experience Smoke alarm went off for no reason and stayed on for two hrs. Staff did not apologize just said that this happens sometimes. Had to walk past boxes of rotting bananas and old bagels. It was like being in a third world country.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay with us was not to our company’s high standards. I apologize for the inconvenience of the fire alarm during your stay. In response to your feedback, we have been in contact with our service provider and are in the process of receiving a new fire panel. Additionally, I will make sure our staff walks the hallways frequently to make sure they are fresh and clean. I appreciate you bringing this to our a... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.