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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again This hotel is very old and run down. The elevator had us wondering if we were ever going to get to the third floor or back down to ground level. Several things in the room were broken including the microwave, lamps and shower head. It's kitchenette style but you have to ask for pans, dishes and utensils and carry them all to your room. We also had to ask for a blow dryer and coffee maker. Only one partial roll of toilet paper and had to ask for another roll when we ran out. We asked for 2 rolls but they said poli... read more
Business response:
Trish, we sincerely apologize for the inconvenience you encountered with your room and our staff. Please be assured we will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. I would like to inform you that our brand standards require us to keep the kitchenware at the front desk. We will remind our staff to communicate this more clearly going forward. Your feedback will be shared with the respective team in an effort to improve our service and facilities. I hope you wi... read more
DON'T DO IT!! dirty room, used towels, DISGUSTING! Please please do not stay here. We arrived around midnight, there where cops arresting people in the parking lot, the night shift person appeared to be on drugs. Told us there was a problem with the reservation, never said the problem was our room was USED. Went to our room, the beds had been slept in, dirty towels, bugs, dirty sink, absolutely the most disgusting place ever! In all my years I have NEVER seen a more disgusting room!! This hotel is NOT ok not even close! DO N... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
horrible experience never again I asked for toilet paper your reply was you have to pay extra for room service to get a roll of toilet paper. On one of the nights there was at least 10 guys hanging out in front of the lobby smoking and drinking. I had to walk thru that with my 4 yr old granddaughter. Your reply was welcome to Colorado and that we all drink and smoke. I was afraid to stay my family came and picked me up for the night. Your staff didn't care.
Business response:
First and foremost, I would like to offer you my sincerest apologies for the inconvenience that you experienced while here. It is disappointing to know that our staff was not as responsive as they should have been in working to address your specific concerns. Steps have been already taken to ensure that situations such as yours are handled swiftly and appropriately. We can assure you we have learned from this incident, and the directive is clear on how we will respond to handling guest’s issues going forward. We hope you wil... read more
Never had worse customer service ANYWHERE I am under 21 so I called twice to double check that the minimum age requirement to check was 18. Every time I was assured that it was. When I tried to check in, I was told that I couldn't check in because I was under 21 & if I wanted to check in at my age I had to give $100 extra. The lady told her manager we couldn't afford it. Affordability was never the issue, there was just no point in paying way more than we had to. So we left. I called their main line to check the age again & ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Nathan, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Not very nice. Poor smelling room. No laundry facilities. Will not be back.
It felt unclean. There were stains on the towels and sheets, a hair in the bathtub, and cheetos in between the chair cushion. Besides it having a hair in it, the tub was far from sparkling white.
Stinker Was given a smoking room. Wasn't asked if i wanted one or not. It stunk horribly but because i checked in late, was tired, and wanted to leave early i chose not to go back and complain. Room condition was adequate otherwise. Woke up extra early to my neighbors TV. The base internet wasn't even working......
Heater broken without repair or new room Paid quite a but of money for a mediocre room as it was. Then came home at night to find that the heater was broken and that there was nothing they could do to fix it that day. I asked to be moved to a different room and was told that the hotel was sold out. When I asked for some sort of compensation for not getting any sleep due to a freezing room i was told to call Hotels.com but that they probably wouldn't do anything to help me because the room was already paid in full.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your heater was broken. Your comments were reviewed by the staff, and we will make sure to know how to better deal with maintenance issues to make sure your experience is not repeated. I really appreciate you bringing this to our attention. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.