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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross gross gross Room was absolutely disgusting The floors were gross and sticky, there was a layer of hair and dust on everything. About 20 hairs in the shower. Pretty sure the sheets were never cleaned. I’ve stayed in 3rd world countries and this was worse.
By far the worst experience of our lives!
Business response:
Dear Daniel, Thank you for taking the time to share your feedback. We are truly sorry to hear that your visit was so disappointing. It's disheartening to know that your experience fell so far below expectations, and we regret any discomfort or frustration caused. Your comments have been noted and will be carefully reviewed to identify areas that need attention. We would have loved to know more details about your experience so that we could make improvements in the future. We appreciate your honesty and hope to have the oppor... read more
I paid 150 for the night should have been nothing. The toilet had feces stains on it, the counters had food crumbs all over, someone’s underwear was hanging on the rack by the door. Wouldn’t waste my money here
Business response:
Dear Phillip, Thank you for bringing these serious concerns to our attention. We sincerely apologize for the unacceptable condition of your room and the discomfort it caused. This falls short of the standard we aim to provide, and we understand your frustration. While certain challenges can occur, your experience highlights areas that require immediate attention. We’re committed to making meaningful improvements and hope you'll consider giving us another chance to deliver the quality stay you deserve. Sincerely, Hotel Manage... read more
I feel bad writing this review because the office lady asked for a good review and she deserves it… but the hotel is a 1. You scroll through hotels looking for the cheapest one, you’re either not staying long or staying very long- I could see if you have to stay for a while why you’d pick this place; and the only reason is the cost; which brings me to my next point- the hotel is only a little cheaper than a nicer hotel- I would in fact splurge on that more expensive hotel before I’d stay here again. I initially was given a r... read more
Business response:
Dear Guest, Thank you for sharing your honest experience. We sincerely apologize for the cleanliness and comfort issues you encountered, as well as the overall impression you had of your stay. While we are glad our team member made a positive impact, we understand that the room conditions and atmosphere did not meet your expectations, and we regret the inconvenience this caused. Your feedback is invaluable as we work to improve both our housekeeping and room quality. We truly hope you might consider giving us another chance ... read more
You get what you pay for There is a reason it was cheap.
Business response:
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your experience. While we regret that certain aspects of your stay did not meet your expectations, we value your perspective and are committed to improving our services. We hope you’ll consider giving us another chance to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Dirty,Nasty,TV Broken,Heater Broken,No Hot water) Run... Don't Walk...
Business response:
DearClaire, We sincerely apologize for the issues you encountered during your stay, Claire. We understand how disappointing it must have been to deal with these inconveniences, and we deeply regret that we fell short of your expectations. Cleanliness, comfort, and functionality are priorities for us, and your feedback will be shared with our team for immediate improvements. While we are unable to undo the experience, we are committed to making the necessary changes and hope you will consider giving us another chance to provi... read more
The room was disgustingly filthy! It reeked of cigarettes as well. I cannot believe you recommended this property!
Business response:
Dear Michelle, Thank you for your feedback. We sincerely apologize for the condition of your room and the odor you encountered. This is not the experience we strive to provide, and we deeply regret falling short during your stay. Your concerns will be addressed with our housekeeping team to ensure improvements. We hope you might consider giving us another opportunity to deliver a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.