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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was literally full of cockroaches. The kitchen sink, the floor, the bathroom. I put all of my food and trash in the refrigerator to try and help but they even climbed on the water bottle I was drinking from. I woke up with one crawling across my arm in the middle of the night. It was awful. The floor was sticky like it was mopped with a dirty mop. I have never been in a dirtier place. The staff did not hassle me when I ask to check out early and were very helpful to get me a refund. They were very apologetic but didn... read more
Business response:
Dear Gayle,We sincerely apologize for the distressing experience you had during your stay. A clean and comfortable environment is a top priority, and we deeply regret that we failed to meet these standards. The issues you encountered, particularly with cleanliness and pests, are unacceptable, and we are investigating the situation to ensure this does not happen again. We are grateful for your understanding and your kind words about the staff, and we are committed to taking swift action to resolve these concerns. We hope you’... read more
The room was very dirty, we were given one (crushed) bar of soap, there was hair all over the shower, we wore shoes in the room because the carpet was a mess, there was food wrappers stuffed behind the nightstand, and the walls were very thin so we could hear the people next to us talking at regular volume.
Business response:
Dear Chanel, Thank you for your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered. This is not the standard we strive to maintain. We understand your concerns regarding the room's condition and noise, and we are addressing these with our housekeeping and maintenance teams to prevent similar occurrences. We value your feedback and hope you will consider giving us another opportunity to provide a more comfortable experience.Sincerely,Hotel Management
The Management for this company needs to be better trained on customer service and overall. The first room was disgusting, not cleaned and refrigerator was not working.
Business response:
Dear Neilee, Thank you for sharing your concerns. We sincerely apologize for the experience you had during your stay, particularly regarding the cleanliness of your room and the issue with the refrigerator. This does not reflect the standards we strive to uphold. Your feedback regarding management and customer service is invaluable, and we will address it with our team to ensure improvements are made. We appreciate your input and hope you consider staying with us again in the future, as we are committed to providing a better... read more
No me gustó para nada su servicio si uno no hace reserva te cobran el doble de lo que cuesta el hotel y si haces reserva tienes que salir del hotel y esperar las tres de la tarde para volver a entrar es una manera de cobrarte el doble de la habitación de una manera o de otra los servicios de la cocina son extra no te limpian la habitación y es un poco inseguro hay muchos animales en todo el hotel y está muy sucio
Business response:
Dear Yesenia, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We understand your concerns regarding the reservation process and service charges, and we regret any frustration this may have caused. Additionally, we are truly sorry to hear about the cleanliness and safety issues you encountered, as they do not align with our commitment to providing a welcoming environment. Please know that we are actively addressing these matters with our team to enh... read more
Booked King - no King available. Reserved a King room, was notified upon arrival no King rooms were available. Was not offered any compensation for them not honoring the reservation. The room in an extended stay hotel typically has dishes, etc. for use. There was NOTHING here not even facial tissue. I would NEVER stay at this location again.
Business response:
Dear Michael, Thank you for sharing your experience. We sincerely apologize for your inconvenience regarding your reservation and the lack of essential items in your room. We understand how frustrating it is when expectations are not met, especially after a long journey. Your feedback is invaluable, and we will address these issues with our team to enhance our service and communication. We hope you reconsider and give us another opportunity to provide you with a better experience in the future. Thank you for your understandi... read more
Staff was rude
Business response:
Dear Thomas, Thank you for your feedback. We sincerely apologize for the rude behavior you experienced from our staff during your stay. This is not the level of service we strive to provide, and we understand how frustrating this can be. Your comments will be addressed with our team to ensure we improve our service and create a more welcoming environment for our guests. We appreciate your input and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.