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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Anna was rude and unattended to customers when we needed it at the front desk, and She communicated very loudly with most customers In our room, there was no soap, no Shampo, and so on. Finally, in the bathroom, I found several hairs around the tubes, and it was not clean at all, and the tub was ugly and dirty; we stay in Chicago for an extended stay in America
Business response:
Dear Kelsang, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Providing clean, comfortable accommodations and attentive service is paramount to us, and we regret that we did not meet these expectations. We are investigating the concerns you raised regarding cleanliness and service with our team to ensure improvements are made. Your feedback is taken seriously, and we hope to have the opportunity to restore your confidence in us during your next visit.Sincerely,Hote... read more
Never again I extended my stay a day. I asked the front desk what i should do since i was working a14 hour day starting at 6 the next morning. They told me no problem. Just come get a new key after work. When i did a they told me i was told i would have to pay $130 late checkout fee or they wouldn't check me into the exact same room. Why am i paying a checkout fee at all, let alone to be in the exact same room? No manager was available and i was very upset. The clerk was unreasonable and shouldn't deal with the public for a ... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the misunderstanding and inconvenience regarding your extended stay and the unexpected late checkout fee. This situation does not reflect our service standards. Your comments will be addressed with our staff to prevent future occurrences. We regret any frustration caused and appreciate your patience. We hope to provide a better experience in the future and restore your trust in our service.Sincerely,Hotel Management
They had an elevator
Business response:
Dear Myra, Thank you for sharing your review of our hotel. We always aim to provide the excellent experience expected of us; however, we failed to do so, and we apologize for the concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
No hot water
Business response:
Dear Kevin, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The hot water issue is no excuse, and we assure you that we have been working on restoring everything to our guests' satisfaction. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
Such properties should be investigated and take off of Expedia. This property is unclean, smelly, and the room that was assigned to me had bugs. I was unable to sleep in the room as there was many bedbugs crawling around, so I was forced to sleep in my car 2 hours after checking in.
Business response:
Dear MATATEA, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I showed up and their was a sign on the door saying to contact my third party and get a refund. They apparently didn't want to staff their hotel, so the office was closed, and my wife and I ended up sleeping in a car at a truck stop. When I had a VERY important meeting the next morning I needed to be in top shape for.
Business response:
Dear Ryan, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced upon arrival. We understand the importance of a reliable stay and deeply regret the impact this had on your plans.Sincerely,Hotel Management
Not so good. Jumping spider looking bugs all over entry door. Some inside crawling on walls. Did Not Stay.
Business response:
Dear Jean, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the bugs. This is not reflective of our standards, and we are addressing the issue immediately. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.