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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend as a single woman- the doors all face the street. Didn’t feel super safe.
Business response:
Dear Caitlin, Thank you for sharing your concerns with us. We apologize for any discomfort you experienced during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. We are continuously working to improve the security of our property to ensure all guests feel safe. We appreciate your input and hope you will consider staying with us again in the future for a more positive experience. Sincerely,Hotel Management
At reception Anna, wanted my partners id, after getting all I said was you should put that on your web site, so customers are not inconvienced.She than got into an argument with me. It was the worst possible check in ever! Anna should never be in customer check it. Rather let her clean rooms. The microwave was non functional, and only got replaced an hour before we checked out
Business response:
Dear Melissa, Thank you for your feedback. We're truly sorry for the issues you encountered during check-in and the inconvenience with the microwave. We will address the situation with Anna, as we expect all team members to provide respectful and professional service. Your suggestion about ID requirements is noted, and we'll work on improving our communication. We apologize for the delay in replacing the microwave and will take steps to ensure this doesn't happen again. We look forward to welcoming you back for a better expe... read more
Not a family environment . An extended stay property tends to attract “not so savory” people . My mother was fearful of her safety due to issues with the surrounding guests . The employees were nice and made it right by issuing a refund for our stay .
Business response:
Dear Joseph, Thank you for your feedback. We’re sorry to hear that your experience was affected by concerns over safety and the environment around the property. We take such matters very seriously and are actively working to improve the overall experience for all our guests. We're glad our team was able to address your concerns and issue a refund. Your safety and comfort are our top priorities, and we appreciate your input as it helps us make necessary improvements. We hope to offer you a more satisfying stay on your next vi... read more
Room had overwhelming dog pee smell. Bathroom was very dirty. Didn't stay, and wasted my money.
Business response:
Dear Thomas, Thank you for your feedback. We are truly sorry to hear about the issues with the odor and cleanliness of your room. This is not up to our standards, and we are taking immediate action to address and resolve these concerns. We understand your frustration and regret that your experience was disappointing. We apologize for your inconvenience and ensure a better experience for you in the future.Sincerely,Hotel Management
Worst place to stat Mold in room hair on bed, people selling meth in parking lot Harassing guest, no one at front Desk from 11pm- 9am , abd no where to drop key for guest checking out early
Business response:
Dear Andrew, Thank you for your feedback. We deeply regret that your stay was marred by issues with cleanliness, safety, and service. This does not meet our standards, and we are addressing these concerns urgently, including the mold, hair, and security issues. We are also reviewing our front desk coverage and key drop procedures to improve our service. Your safety and comfort are our priorities, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Had to leave after the first night, killed multiple roaches.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and discomfort you experienced. We take pest control very seriously and will immediately address this issue with our team to prevent such occurrences in the future. We regret that your stay was affected and are committed to improving our cleanliness and maintenance standards. Your feedback is important, and we hope you will consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Not what we expected.... We ended up not staying as we were not aware that they didn't supply any plates, knives, dishes etc. All that was there was a fridge and an oven and beds.
Business response:
Dear Lisa, Thank you for sharing your feedback. We apologize for the inconvenience you experienced due to the lack of kitchenware. Our extended stay rooms are equipped with essential appliances, but we understand that not having utensils or plates can be disappointing. We are reviewing our communications to ensure that this information is clearly conveyed to future guests. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.