This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room wasn’t cleaned when I came in…food and trash everywhere. So they put me in a different room. That room had multiple bugs in the bathroom. Called and asked if the could do anything…said there wasn’t any other open rooms. As I was checking out, I asked for a manager to call me about my horrible stay, it’s been over a week and still no one has called. Will never stay here again. If I could give it a score between 1-10 it would be a negative 20.
Business response:
Dear Drew, Thank you for your feedback. We deeply apologize for the unacceptable conditions you encountered in both rooms and for the lack of follow-up regarding your concerns. This is not reflective of our standards, and we are taking immediate steps to address the cleanliness and pest issues with our team. We regret that your experience was so negative and hope to resolve these issues for your future visits.Sincerely,Hotel Management
Staff were friendly and helpful. The room needed to be updated. Low water pressure. Bathroom light was pitiful. Mattress was disgusting, i ended up putting my blanket over the bedding
Business response:
Dear Patricia, Thank you for your feedback. We’re glad to hear that our staff were friendly and helpful. We apologize for the issues you experienced with the room’s condition, water pressure, bathroom lighting, and mattress. Your comments are valuable, and we are addressing these concerns with our team to make necessary improvements. We appreciate you bringing these matters to our attention and hope to provide a more comfortable experience during your next stay.Sincerely,Hotel Management
Elevator had strong, unpleasant odor all weekend with a very sticky floor. At no point did housekeeping clean our room or even knock on the door to attempt to clean our room and we didn’t have any do not disturb sign up or anything. Everything in the room was old, warn down, and half working, and the top two drawers would not stay closed. Volume options on the TV are basically muted or makes your ears bleed. Our rooms floor was pretty gross, and there is no tissue.
Business response:
Dear Marissa, Thank you for sharing your experience with us. We apologize for the unpleasant odor in the elevator, the condition of your room, and the lack of housekeeping service. This is not reflective of the high standards we aim to uphold. We will address these issues immediately to ensure they are resolved. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Never again... Cramped room not clean...beds uncomfortable...linens limited.
Business response:
Dear Robert, Thank you for your feedback. We’re sorry to hear about the issues with the cleanliness, room size, and bed comfort. This does not reflect our usual standards, and we are addressing these concerns with our team to improve our accommodations. We appreciate your comments regarding the linens and will work to ensure we provide a more comfortable and well-maintained environment. Thank you for bringing this to our attention, and we hope to offer a better experience in the future.Sincerely,Hotel Management
Had a room booked and showed up after work late in the evening to find the office closed with a note on the door saying they were overbooked and then they tried to not refund me
Business response:
Dear Brooke, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Expedia advertised kitchenette with pots, pans and kitchen ware for this hotel. There is new management and now you have to buy pots and pans at $40 a pop and they recommended going to a discount store to pick up paper plates and utensils. The front office was cramped, the parking lot had customers hanging out in their cars. Did not feel safe. I contacted the hotel directly (earlier in the day) and there was no mention of any charges. Plus we arrived 1 1/2 hrs after cancellation charges, so we were stuck paying for a room th... read more
Business response:
Dear Michele, Thank you for taking the time to write a review. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dissapointed The room was basically empty. No coffee maker. No shampoo. Bed only had 2 pillows. No extra blankets. It was kitchenette and it had 0 utensils or dishes. Lots of people up at all hours shutting doors and making noise. I should have slept in my car. Trash under the bed.
Business response:
Dear Tyler, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Providing a comfortable and well-equipped room is important to us, and we regret that we did not meet your expectations. We are addressing the issues you mentioned regarding amenities, noise, and cleanliness immediately. Your comments are invaluable to us, and we are committed to making improvements. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerel... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.