Extended Stay America Select Suites - Denver - Tech Center - Central

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our associates made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

LaiLani, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Mike went a long way in making your stay so memorable. Reviews like yours mean the world to our associates and we will share your compliments with him. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Barry,thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and regret the inconvenience caused to you. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know overall you had a pleasant stay with us and were impressed by the service we provide. However, we are sorry we missed meeting some of your expectations. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and found us to be a good value. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management