Extended Stay America Select Suites - Denver - Tech Center - Central

Business response:

Leah, thanks for the feedback. We apologize for the inconvenience caused to you at the time of check-in. Your feedback is shared with the concerned team in an effort to improve our game and deliver excellent service going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for the delay you experienced. All rooms should be ready by our posted check-in time. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Crystal, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept hotel and found our location to be ideal for your needs. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Terrence, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also with our front desk team to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Dear Misty, thank you for choosing Extended Stay America and for sharing your review. We are delighted to read you had a comfortable stay and our loved our convenient location. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Reginald, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management