Extended Stay America Select Suites - Detroit - Ann Arbor - University South

Business response:

Dear Kate, Thank you for being our guest and sharing feedback about your visit. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for choosing our hotel, and we hope you will mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Dear Samuel, Our entire team at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to our city. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for reviewing your stay. We are happy your overall experience was pleasant, especially due to the spacious rooms. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Debra, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We will address the areas mentioned, and we hope you will accept our apologies for not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Alex, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience. Our hotel is committed to ensuring cleanliness to all guests, and we will share your feedback with the appropriate team. Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Manag... read more