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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No daily housekeeping I was not aware that daily housekeeping is not available for stays less than 14 days. I had an uncomfortable conversation with the front desk when I asked about it - I was informed that "this is not the Ritz or the Four Seasons."
Business response:
Dear David, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service th... read more
Building is a little tired. I tried to register my Marriott’s Reward number but front desk was not trained to do that. Overall staff were friendly.
Business response:
Dear Richard, Thank you for taking the time to leave your remarks. It seems like you reviewed the wrong hotel. We hope that if you return to our area again and choose to stay with us, it will be a pleasure to host your visit.Sincerely,Hotel Management
Didn’t like have a very strong smell
Business response:
Dear A, Thank you for reviewing your stay. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We noted your feedback, which will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Decent
Business response:
Dear Christy, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Great hotel.
Very nice staff, easy check in, and very clean rooms with great amenities!
Business response:
Dear Maximillian, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 964 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.