This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoyed my stay and would come back again! The staff was friendly and courteous!
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff and their excellent service made for a memorable experience. Everyone from our team has appreciated you for highlighting their efforts. Thank you for the kind review, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Move along Paper thin walls and ceilings. Staff was accommodating by not booking above me for the second and third night. AC/Heater unit made continuous clunking and screeching noises due to the dated model; had to totally turn it off on my last night and put on a few more sleeping layers. Location was great, morning breakfast was slim pickings, and wrapped up by 9:00 AM. P.S. Thanks Hotels.com for forwarding my Check-In summary directly to the staff while I was still staying there, quite embarrassing when I received an ema... read more
Business response:
Shane, thanks evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the noise and the service issue you had while being here. Your feedback has been discussed with the concerned team members in an effort to improve our future guest experiences. We hope you’ll give us a chance to showcase you our improved side on your next trip to our area. Sincerely, Hotel Management
Will definitely stay here again. Room was clean, comfortable, staff at front desk were very nice. I loved that there was no carpet in the room too !
Business response:
Kris, thank you for being our guest at Extended Stay America. We are thrilled to read that you loved our front-desk service and your clean & comfortable room. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, Hotel Management
No ice dispensers is weak - 1 night stay so didnt think of looking in freezer. Asked for sheet/list of local restaurants/bars & got a bunch of pizza menus. Counter check in was very friendly
Business response:
Bryan, thanks for being our guest. We are happy to know you liked our quick check-in service and that you had a comfortable stay. However, we are sorry for any inconvenience you had while being here. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Reasonable and convenient I've stayed here on two occasions and been very satisfied. The hotel is quiet and is located in a good location which offers easy access to I96 and the northern suburbs. Lots of restaurants and other shopping are located nearby by car. The staff is friendly. Rooms are comfortable with full kitchens.
Business response:
Thank you for choosing Extended Stay America once again for your stay. We are glad to know that you liked friendly associates, convenient location which was perfect for your needs and your well-equipped room as well. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I have stayed here a few time and the service has always been good and the hotel is very clean.
Business response:
Calvin, thank you for returning to Extended Stay America and for your wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was so good to have you here, and we look forward to many more visits from you. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Hotel Great place to stay would recommend this stay to anyone who is staying in that area.
Business response:
It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management
Never going to book this hotel again We booked this hotel for Monday night because they supposedly accept pets. We got there late night. It was very cold night, windy and rainy. We had driven all day and ready to get some rest. When we wanted to check in we were rudely told that they have no pet rooms and why we didn't call. We were totally perplexed. Monday night and not too many cars out on parking lot and you couldn't find anything to accommodate us? Really? We ended up backing out and thinking what we gonna do now. It's ... read more
Business response:
Veronts, we apologize for the reservation and service issues you encountered while you were here. It is disheartening to know about the rudeness of one of our staff members. We are extremely concerned with the behavior of our associates and are extremely sorry. Your comments have been discussed with the appropriate team members and managers, and we will redouble our efforts to ensure this does not happen again. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this ... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,331 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.