Extended Stay America Select Suites - Detroit - Farmington Hills

Business response:

Paul, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while here for your business. We are pleased to read you enjoyed your overall time with us, but we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you enjoyed your overall stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our well-kept property and the courteous service provided by our associates. That being said, I am sorry our grab-and-go offerings were not to your liking. Also, our fully equipped kitchens with full-size refrigerator include ice trays for your convenience due to which we do not have ice machines on our property. We hope to host you again so we can serve you even better. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you liked our location and the grab-and-go breakfast. That being said, we are sorry for the issues you experienced in your room. Your concerns has been shared with our housekeeping and maintenance teams to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to share your nice rating of Extended Stay America. We appreciate you being our guest and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Richard, thank you for reviewing your experience of our hotel. We are disappointed to know you were not completely satisfied with your visit. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Wow - Richard, thanks for the awesome feedback. Nothing is more important then your satisfaction, so I am thrilled to know how much happy you were with our top-notch service as well as the great value we offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, General Manager 

Business response:

Alla, thank you for choosing us. It’s a pleasure knowing you enjoyed being with us. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager