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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have been going to the hotel for past 10+yrs and love the setting because it gives you the ambiance of being at home
Business response:
Tanya, thank you for sharing your experience and being loyal towards our brand. We are glad to know you had a great time here and were satisfied with all aspects we offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Tiffany, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Nice place to stay but has some booking issues We drove past the hotel as the name of it was obscured behind large trees and did not recognize the logo sign on the street (no name, just logo). It was only when we turned around coming back the other way was the name visible on the side of the building. We booked one room with 2 double beds. Upon check-in they didn't have any available so while they provided us with two rooms with single queens at no extra cost, it was inconvenient going back and forth between the two rooms..
Business response:
Ray, thank you for choosing Extended Stay America and for your review. Although you had an overall pleasant stay, we are sorry for the issues you experienced and regret the inconvenience it caused. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The bed was small, it took a while to find someone at the front desk, but after that, everything was fine.
Business response:
Andrew, thank you for choosing to stay at Extended Stay America. We are pleased you were satisfied with your stay. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Adriel, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Mark, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Expensive and Unfriendly Check in was very unfriendly. I had to reserve the room at the last minute and the front desk attendant was displeased that I hadn't indicated I had my dog with me (I don't even know how to do that through the app). I was charged an extra $25 per night because I had my dog, making the room price well out of my budget. The room itself smelled bad, the floor was sticky, the fridge exterior dirty, no ice in freezer (and none available in the common area).
Business response:
Jenny, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,331 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.