This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel didn’t have paper plates or silverware. They wanted me to purchase a $20 plate. The staff were ok but the room was decent. It had smell of mold from the garbage disposal not being cleaned in a while but the room was clean. The McDonald’s and Taco Bell were conviene across the street but was very low rated for a reason.
Business response:
Dear Denze, Thank you for taking the time to share your insights. We regret any discomfort caused by the room and apologize for the concern regarding dishware. Our team is committed to maintaining a pleasant atmosphere for our guests, and we regret falling short during your visit. Regarding the dishware, brand standards require us to keep them at the front desk to ensure their cleanliness, and we provide them for a small additional fee. Please accept our apologies if you were not informed of this prior to your arrival. Your ... read more
Great choice! Checking in was seamless and Dwayne (I believe) was so friendly and helpful, making me feel welcome. I stay two nights a week in the area for business and this is not my go-to hotel. My only complaint is that there are no utensils or dinnerware in the kitchen and I had to go to a local store to purchase them.
I appreciate the hospitality and services provided!!! Thankful for all is done
Business response:
Dear Charletta, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Exceptional staff! Clean Facility
At a time when my family is going through a transition, Stay America is a blessing for my family and I. God Bless you all
Business response:
Dear Charletta, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
I appreciate the staff! The room is great! Thank You!!
Business response:
Dear Charletta, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.