This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was but cleaned properly. Hair in the tub and sink. Floors were not swept. Also did not smell like it was cleaned with any cleaning products.
Business response:
Dear Ebony, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team, so these issues do not happen again. Thank you again for your candid feedback. We hope you allow us to make this up to you on another stay.Sincerely,Hotel Management
There was indeed a small kitchen with a full size refrigerator, stovetop and sink. However, there was not a single dish, plate, silverware, pots, pans -- nothing. Not sure how we could have an "extended stay" with no supplies. The young man at the desk checking in was very kind, but other than that, I would not recommend this place.
Business response:
Dear Barbara, Thank you for staying with us. We thank you for appreciating our excellent service. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement.... read more
El servicio y la habitación estaban excelentes a parte q el lugar también fue de mucha agrado porq es una zona muy tranquila y segura. Gracias por excelente extasía
Business response:
Dear Yamilka, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed your comfortable suite and our friendly hospitality. Every team member is committed to ensuring our guests have a fantastic stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We look forward to seeing you again soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,186 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.