This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The refrigerator was noisy sometimes. WiFi sucked we would loose the signal at times. It sucked having supposedly a fake fire alarm at night and in the cold.
Business response:
Thank you for being our guest. We are sorry for the noisy refrigerator in your suite. Your feedback has been shared with the maintenance team to improve our facilities going forward. Also, our service provider assures us the internet problem has been resolved and we anticipate no further problems. Moreover, we apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope you will consider staying with us again th... read more
A good room with a full kitchen. A good clean room with a full kitchen. A grocery store is near and I was able to stock up the room with food. All around a nice place to stay.
Business response:
Robert, thank you for the generous review of Extended Stay America. We are delighted to know you liked our clean and well-equipped accommodations and were impressed with our proximity to the shops. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Christina, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
The refrigerator and sink was kind of unique That's what I like the most
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your time with us and that you liked our amenities. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Friendly housekeeping and staff. Helped us with all of our needs
Business response:
Judy, thank you for the generous review of Extended Stay America. We are delighted to know you had a comfortable stay and that our staff took great care of you. Your compliments will surely be shared with our team. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Wont stay again. We stayed for 3 nights. 1st night, check in was a breeze. They messed up & gave our room away (2 double beds). So they gave us two rooms (each with 1 bed) next to each other, for the same price... After dropping off our belongings we went out to dinner. When we came back (we used the back stairs by our rooms) there was a god awful smell. All 3 floors had garbage piled up at the end of the halls, at the stairway doors. It was labeled "trash room" on the walls, but was just garbage cans sitting in the hallway ... read more
Business response:
Thank you for the detailed review. We are sorry for all the problems you experienced and regret the inconvenience this caused. We understand the importance of clean and comfortable accommodations, but we are sorry for not providing you with this. Your feedback will be shared with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We do hope you reconsider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hot... read more
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Customer service was amazing I jus couldn’t check n until 3:30
Business response:
Thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Good reception man . He remembered me , always he good for me .
Business response:
Shin, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy the service provided by our courteous front desk staff. It is always a pleasure to have you as our guest, and we look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.