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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I want to more clean and smile with staff. And Expedia must be smooth operation to hotel reception . I send email about check in and something to Expedia . But Expedia didn’t operate to hotel ! Twice I am in trouble at hotel check in .
Business response:
Shin, thank you for your review. We regret the inconvenience you experienced due to the third party website and apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you had with our staff. Your comments have been shared with our entire team to ensure our focus remains on exceptional service. Thank you also for being our guest, and we would appreciat... read more
It was nice comfotable
Business response:
Nadia, thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Convenient location close to restaurants. Friendly staff
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our ideal location as well as the courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Accessibility to other attractions such as food places and gas stations
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Ok if you’re desperate Staff was VERY friendly. The hotel it self is very run down. The photos in the description are definitely NOT of this hotel. For 1, the lobby is 1/3 that size and not as nice. This hotel have only 1 entrance. The other doors are “broken” but that’s ok, because there’s only 1 parking area. We were on the third floor and it smelled pretty terrible in the hallway. When I got into my room it smelled like...old urine? The room was very dusty and dirty. My allergies were so terrible that I hardly got any sle... read more
Business response:
Christine, thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. On a positive note, we are happy you liked the service of our staff. We value your feedback and hope you will reconsider giving us a... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.