Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Dear Donna, Thank you for your feedback. We apologize for the issues you experienced with the presence of pets and the odor in your room. We are addressing these concerns to ensure a more pleasant environment for all our guests. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jaidence, Thank you for your positive review! We’re delighted to hear you enjoyed your stay and found our hotel to be a good place to stay. Your feedback is greatly appreciated, and we’re glad we could meet your expectations. We look forward to welcoming you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Mel, Thank you for choosing us for your recent accommodation and reviewing your stay. It is always good to know you had a pleasant time. However, we are sorry for the issues you encountered, and we will work on improving them as we move ahead. Although our staff tries to keep the rooms clean and up-to-date but, we have noted your concerns with the hotel showing its age and will work on it. Considering our positive highlights, please be our guest on your next trip to the city.Sincerely,Hotel Management 

Business response:

Dear Jeff, Thank you for your review. We're pleased to hear that everything was fine during your stay. Our team is dedicated to ensuring a comfortable and enjoyable experience for all our guests, and your positive feedback is truly appreciated. We look forward to welcoming you back to Extended Stay America in the near future.Sincerely,Hotel Management