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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It did what it needed to do but was definitely a run down, outdated and uncleanliness of a place.
Business response:
Dear Samantha, Thank you for sharing your thoughts following your recent visit. We appreciate your recognition of the basic functionality of your stay, although we’re genuinely sorry that the overall condition did not meet the standards we strive to maintain. Your comments have been shared with our team to guide necessary improvements. We value your input and hope you’ll consider returning in the future, allowing us the opportunity to deliver a more refreshed and welcoming experience. Sincerely, Hotel Management
I like is perfect to me
Business response:
Dear Klaudia, We are delighted to hear that your stay was just right for you! It means a lot to know you had such a positive experience. Thank you for choosing Extended Stay America—we truly appreciate your kind words. We look forward to welcoming you back for another great visit whenever your travels bring you our way! Sincerely, Hotel Management
Not as good as a different extended stay I did before. Rented a room for 2 adults 1 child. Got the room and only had 1 bed. My confirmed reservation was for 2 beds. Desk person did not have 2 bed room to change to so we had an uncomfortable night. Did give adjustment to our cost and desk person was polite.
Business response:
Dear Robert, Thank you for sharing your experience with us. We are pleased to know our team member handled the situation courteously, though we sincerely regret the inconvenience caused by the room not aligning with your reservation. Your comfort is important, and we apologize that your stay did not meet expectations. We appreciate your understanding and hope to welcome you again in the future, where we aim to provide a more comfortable and accurate accommodation experience. Sincerely, Hotel Management
I chose this property because it’s listed non smoking a lot of folks disregard that and smoke everything in their rooms and that smoke affects those of us who don’t as comes to the rooms
Business response:
Dear Julie, Thank you for sharing your feedback. We are genuinely sorry that your experience was impacted by the actions of other guests. While we do enforce a non-smoking policy, we understand that it can be frustrating when it’s not respected. Your comments help us identify areas where we need to be more vigilant. We’re committed to providing a more comfortable environment and hope you’ll consider returning so we can offer you a better stay. Sincerely, Hotel Management
I like this place is good to me and I like the personal .
Business response:
Dear Klaudia, We are so glad to hear that you enjoyed your stay! It is always a pleasure to know our guests feel comfortable and well taken care of. The team at Extended Stay America truly appreciates your kind words—it means a lot to us. We look forward to welcoming you back the next time you're in town and making your next visit just as enjoyable! Sincerely, Hotel Management
Good place good personal
Housekeeping came in my room, even tho i wrote DO NOT DISTURB on my door. No respect. Nobody picks up after their dogs, only a few do.
Business response:
Dear Erin, Thank you for sharing your thoughts and for highlighting the positive aspects of your stay. We sincerely regret the disturbance you experienced and any discomfort it may have caused. Respecting guest privacy is a priority, and we’re reviewing this matter with our team to ensure better attentiveness moving forward. We also understand your concerns regarding the upkeep of shared spaces and are working to address these standards. Your feedback is important to us, and we genuinely hope to welcome you back for a more s... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,745 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.