Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Dear Dwight, We’re pleased to hear your visit was comfortable and that you enjoyed a peaceful stay at Extended Stay America. We appreciate you bringing the cleanliness concern of your room to our attention and will ensure it’s addressed. We look forward to welcoming you back for an even better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Julie, We are so glad you enjoyed the convenient location—it does make everything easier! It’s wonderful to hear that our team helped make your stay a pleasant one and that your room met your expectations. Your kind words mean a lot to us. Thank you for choosing Extended Stay America, and we look forward to welcoming you back on your next visit! Sincerely, Hotel Management 

Business response:

Dear Samantha, Thank you for sharing your thoughts following your recent visit. We appreciate your recognition of the basic functionality of your stay, although we’re genuinely sorry that the overall condition did not meet the standards we strive to maintain. Your comments have been shared with our team to guide necessary improvements. We value your input and hope you’ll consider returning in the future, allowing us the opportunity to deliver a more refreshed and welcoming experience. Sincerely, Hotel Management 

Business response:

Dear Klaudia, We are delighted to hear that your stay was just right for you! It means a lot to know you had such a positive experience. Thank you for choosing Extended Stay America—we truly appreciate your kind words. We look forward to welcoming you back for another great visit whenever your travels bring you our way! Sincerely, Hotel Management 

Business response:

Dear Robert, Thank you for sharing your experience with us. We are pleased to know our team member handled the situation courteously, though we sincerely regret the inconvenience caused by the room not aligning with your reservation. Your comfort is important, and we apologize that your stay did not meet expectations. We appreciate your understanding and hope to welcome you again in the future, where we aim to provide a more comfortable and accurate accommodation experience. Sincerely, Hotel Management 

Business response:

Dear Erin, Thank you for sharing your thoughts and for highlighting the positive aspects of your stay. We sincerely regret the disturbance you experienced and any discomfort it may have caused. Respecting guest privacy is a priority, and we’re reviewing this matter with our team to ensure better attentiveness moving forward. We also understand your concerns regarding the upkeep of shared spaces and are working to address these standards. Your feedback is important to us, and we genuinely hope to welcome you back for a more s... read more