Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Dear Natasha, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, and we are thrilled that we achieved this during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Nicole, Thank you for sharing your feedback. We are pleased that you chose to stay with us and hope that other aspects of your visit were comfortable. We sincerely regret any concerns regarding the condition of the room and understand how this could affect your overall experience. Guest input like yours is invaluable in guiding ongoing improvements and maintaining high standards. We appreciate your observations and hope to have the opportunity to host you again, providing an even more satisfying and welcoming environmen... read more

Business response:

Dear Lonnie, We’re glad to hear you found your stay at Extended Stay America suited your needs. It’s always encouraging to know guests felt comfortable and had a positive experience. Your feedback is appreciated, as it helps us continue enhancing the stay for everyone. We look forward to welcoming you again and providing an even more enjoyable and seamless visit in the future. Sincerely, Hotel Management 

Business response:

Dear Sanjiv, Thank you for sharing your feedback. We understand the importance of a comfortable and enjoyable stay, and we sincerely regret that certain aspects of your visit did not meet your expectations. Your comments are valuable to us and will help guide improvements to ensure a better experience for our guests. We look forward to the opportunity to welcome you back and provide a stay that exceeds your expectations. Sincerely, Hotel Management