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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Best in the Midwest Whether you are looking to stay in Novi, Michigan for a couple of days or more I highly recommend Extended Stay America. It's the best in the midwest! On my drive here, I bought a cooler packed with some goodies and assuming that I would need ice to keep them fresh, I discoverd that there was no need because my room was equipped with everything- a refrigerater, stove, microwave, the works! My room was clean, neat, and comffortable and I didn't need to go out to eat because I could cook in my own room!... read more
Great except for... What a great place...it will be even better once the glass from a broken beer bottle is cleaned off the patio next to the pool...
Great ofr the money Really liked having the full size fridge.
There was nothing in the kitchen you had to by the plates silverware cups etc. for 39.95 totally absurd and the pots and pans was another 19.95 on top of your room rate. No coffee pot or compliments were anywhere in the hotel not even in our room. This was the absolute worst Extended Stay we have ever booked. We booked a king room and ended up in a queen room that was very hard for us to sleep in as my husband is over 6 ft. We actually ended up leaving 2 days early because we were so frustrated and miserable. I wouldn't reco... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, including the room type issue, kitchen supply charges, and lack of amenities. This is not the experience we want for our guests. Your comments are valuable and will help us improve our guest experience moving forward. We truly regret that your stay was disappointing. We appreciate your understanding and hope to welcome you back. Sincerely, Hotel Management
This place needs a MAJOR update, everything is old, dirty, and ran down. And the toilet in our room had pubic hairs around the seat. The elevator looked very sketchy as well. Would not recommend
Business response:
Dear Guest, We regret that your stay did not reflect the experience we strive to provide. Your comments regarding the overall condition and cleanliness of the property are taken seriously, and our housekeeping and maintenance teams will be informed to ensure improvements. We appreciate your feedback as it helps us identify where attention is needed, and we hope you will consider giving us another opportunity to provide a much better visit in the future. Sincerely, Hotel Management
It was not so good, the second worse hotel I’ve ever stayed in. People actually live there and slow elevators. Remote to tv did not work, you have to go all the way downstairs to call for assistance after 10pm instead of from your room. Front desk was ghetto , unprofessional, taking there sweet time, halls stink, sink dirty, I was scared to even sleep.
Business response:
Dear Avyanah, Thank you for sharing your experience. We are sorry that your stay did not meet your expectations, and we take your comments seriously. Guest comfort and well-maintained accommodations are our top priorities, and we regret the challenges you encountered with the front desk service and the overall condition of the property. We appreciate your insights, which help us improve, and we hope to have the opportunity to provide a stay that better reflects the level of care and professionalism we strive for. Sincerely, ... read more
Overbooked me and left me stranded.
Business response:
Dear Shahroze, We sincerely apologize for the inconvenience caused by the overbooking and for leaving you stranded. This is not the standard of service we aim to provide, and we deeply regret the frustration and disruption it caused to your plans. Your comments have been shared with our management and front desk teams to review our booking procedures and prevent similar situations in the future. Guest satisfaction and trust are extremely important to us, and we appreciate your feedback. We hope to have the opportunity to wel... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.