This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great ofr the money Really liked having the full size fridge.
We ended up not even staying here, there is no lobby just a stinky hallway with a desk. The check-in was the most disrespectful experience I have ever encountered. She outright told me to hurry up as she had other things to do, even though she did not have my online reservation and had no idea who I was. The smell was terrible and other guests were complaining about the poor service and dirty rooms while I was standing there. The internet misrepresents this hotel to the max, do not believe what it says!!
Business response:
Dear Guest, We appreciate you taking the time to share your feedback and are truly sorry that your experience did not meet expectations. We understand how important a welcoming arrival and clear communication are, and it is concerning to hear that this was not your experience. Your comments regarding the environment and overall presentation have been noted and will be shared with the appropriate team. Guest feedback is essential in helping us improve. We regret that you chose not to stay and hope there may be an opportunity ... read more
Staff is great , lots of smiling of all sorts oof things in the non smoking bldg lots of noise in the bldg , nothing is enforced.
Business response:
Dear Guest, We appreciate you taking the time to share your feedback and are pleased to hear that you found the team welcoming and positive during your stay. At the same time, we are sorry that other aspects of your experience did not meet expectations. We understand how important a comfortable and well-managed environment is, and your comments have been noted. Feedback like yours is valuable in helping us improve and ensure a more consistent experience for all guests. Thank you for bringing this to our attention, and we hop... read more
Staff is great,
Business response:
Dear Guest, Thank you for sharing your feedback. We are happy to hear that you found the staff to be great. Our team works hard to provide a welcoming and supportive experience for every guest, and your kind words mean a lot. We appreciate you taking the time to let us know about your stay and hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Management
Heavy recreational use in and around hotel, smoking in and around hotel (it’s non smoking) noisy, nothing is enforced and heavy seen some sketchy things here
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay did not provide the peaceful and comfortable environment you expected. Creating a safe and respectful atmosphere for all guests is very important, and we understand how concerning this situation must have felt. Your observations are valuable and will be shared with our team. We truly appreciate you bringing this to our attention and hope you may consider giving us another opportunity in the future for a more pleasant and re... read more
Terrible experience, the rooms did not have any of the promised amenities. When I attempted to get an iron I was advised the front desk didn't open until 9 AM. Why do I have to ask for an iron when they say they have them in the rooms? I will never stay here again.
Business response:
Dear Guest, We are very sorry to learn that your experience did not meet expectations and that the accommodations did not include the items you anticipated. We understand how frustrating it can be when essential conveniences are not readily available. Please note that certain amenities are available upon request at the front desk. We also regret the inconvenience caused. Your feedback has been shared with the appropriate teams. We appreciate you bringing this to our attention and regret the disappointment this situation caus... read more
There is nothing being enforced here, noise is at an all time , ie tvs folks sitting their cars blasting music all hrs of the day, and the smoking of I’m not cigarettes throughout the bldg, it’s non smoking btw. Don’t choose this location if you’re in need of short term/temp housing.
Business response:
Dear Guest, It’s concerning to hear that your experience was impacted by disturbances and the overall environment. We understand how important a peaceful and well-managed setting is, especially for guests seeking short-term accommodations. Your comments regarding noise levels and will be shared with the team. We value your feedback and are committed to improving the experience for all guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.