This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn’t clean. The bed had sheets on it from past guests. The back of the toilet was very dirty. The room had a bad bad smell.
had reservation but when I got there they told me my room had been give to someone else. I showed my confirmation from expedia and was told they don't honor that. If someone comes in and needs a room they give it to them regardless of reservation. Will never stay here again and highly recommend you stay away from this property.
Business response:
Dear Philip, Thank you for taking the time to share your feedback. We are genuinely sorry for the inconvenience you experienced at check-in and understand how frustrating that must have been. This is not the standard we aim to uphold, and your concerns have been brought to the attention of our team for review and consideration. We hope you reconsider in the future and allow us the chance to provide a better experience. Sincerely, Hotel Management
lady at front desk on the day of my check in “I got too many people on the line”
Business response:
Dear Scott, Thank you for your feedback and for bringing this to our attention. We are sorry for the experience you had at check-in and regret that the interaction did not reflect the level of courtesy we strive to provide. Your comments have been shared with the appropriate team to ensure better communication and guest care moving forward. We appreciate your understanding and hope to welcome you back for a more positive experience in the future. Sincerely, Hotel Management
I wouldn’t recommend it to anyone
Business response:
Dear Issam, Thank you for sharing your feedback. While we're glad you chose to stay with us, we are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any discomfort you encountered. Guest satisfaction is very important to us, and your comments help us identify areas for improvement. We hope you might consider giving us another chance to provide a more pleasant and rewarding stay in the future. Sincerely, Hotel Management
Never in my life have a seen a hotel that doesn't operate 24hrs! They had a garage door over front desk as they closed at 10pm and I checked in from out of town at 1am. They need to call worker to come down then he gave me a key to an occupied room. Next day the garage door was down at 9am, wild stuff!
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the frustration and confusion you encountered during your arrival and check-in. We understand how important smooth access and service are, especially when traveling late. Your concerns have been shared with our team to ensure better handling of similar situations in the future. We appreciate your feedback and regret that your visit did not reflect the level of service we aim to provide. Sincerely, Hotel Management
No Stay but charges not reversed Made the reservation via Hotels.com website. Upon arrival front desk refused to check me in since I offered cash to pay for my stay. Therefore they cancelled my reservation. Noticed charges on credit card used. Called hotels.com customer service to reverse charges. Representative reassured me that charges will be credited since I did not stay there. As far as I am aware, the charges are not reversed yet. The charges was made 2 days ago.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry for the inconvenience surrounding your reservation and the billing matter. Since the booking was made through Hotels.com, we recommend contacting them directly for any payment-related concerns, as they manage the transaction details. That said, we understand your frustration and appreciate your feedback, which helps us improve. We hope to have another chance to provide you with a better experience in the future. Sincerely, Hotel Management
Location was convenient. Room not clean...counters sticky, mirrors dirty, dirty tub/shower area, tooth paste splashes in sink, brown smudges on refrigerator, stove and counter.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. While we are glad the setting suited your needs, we are truly sorry that the overall condition of your accommodation did not meet expectations. Cleanliness is a priority, and we regret that this aspect fell short during your visit. Your comments are being shared with our team as we remain committed to making meaningful improvements. We hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Management
There’s a lot
Business response:
Dear Guest,Thank you for taking a moment to leave your feedback. While your message was brief, we understand it may reflect a stay that didn’t meet your expectations. We are always looking to enhance the experience for our guests, and we’d welcome any additional thoughts you’d be willing to share. Your perspective is valuable to us, and we hope to have the chance to provide you with a more enjoyable visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.