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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was as filthy as I have ever seen,the carpet looked like it had not been cleaned since it was installed. we should have asked for our money back and left when we were told that if we wanted coffee in the morning we would have to go and buy it for an extended stay there was not a thing in the kitchen except a refrigerator and a microwave that did not work. Never again!!
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret any miscommunication. In alignment with our Select Suites concept, we aim to provide apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay.... read more
The room we first wasnt clean we had ro switch room Then the room we ended up with the remote to the tv bsrely worked There was no irom to iron my clothes. The front desk person seems to no know what she was doing. I could have found a .05 star motel that was better than my experience at an Extended Stay!!!
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced with the initial room and regret that the front desk service did not meet your expectations. Your feedback is important to us and will be used to improve our service standards. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management
There was nothing in the kitchen you had to by the plates silverware cups etc. for 39.95 totally absurd and the pots and pans was another 19.95 on top of your room rate. No coffee pot or compliments were anywhere in the hotel not even in our room. This was the absolute worst Extended Stay we have ever booked. We booked a king room and ended up in a queen room that was very hard for us to sleep in as my husband is over 6 ft. We actually ended up leaving 2 days early because we were so frustrated and miserable. I wouldn't reco... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, including the room type issue, kitchen supply charges, and lack of amenities. This is not the experience we want for our guests. Your comments are valuable and will help us improve our guest experience moving forward. We truly regret that your stay was disappointing. We appreciate your understanding and hope to welcome you back. Sincerely, Hotel Management
This place needs a MAJOR update, everything is old, dirty, and ran down. And the toilet in our room had pubic hairs around the seat. The elevator looked very sketchy as well. Would not recommend
Business response:
Dear Guest, We regret that your stay did not reflect the experience we strive to provide. Your comments regarding the overall condition and cleanliness of the property are taken seriously, and our housekeeping and maintenance teams will be informed to ensure improvements. We appreciate your feedback as it helps us identify where attention is needed, and we hope you will consider giving us another opportunity to provide a much better visit in the future. Sincerely, Hotel Management
It was not so good, the second worse hotel I’ve ever stayed in. People actually live there and slow elevators. Remote to tv did not work, you have to go all the way downstairs to call for assistance after 10pm instead of from your room. Front desk was ghetto , unprofessional, taking there sweet time, halls stink, sink dirty, I was scared to even sleep.
Business response:
Dear Avyanah, Thank you for sharing your experience. We are sorry that your stay did not meet your expectations, and we take your comments seriously. Guest comfort and well-maintained accommodations are our top priorities, and we regret the challenges you encountered with the front desk service and the overall condition of the property. We appreciate your insights, which help us improve, and we hope to have the opportunity to provide a stay that better reflects the level of care and professionalism we strive for. Sincerely, ... read more
Overbooked me and left me stranded.
Business response:
Dear Shahroze, We sincerely apologize for the inconvenience caused by the overbooking and for leaving you stranded. This is not the standard of service we aim to provide, and we deeply regret the frustration and disruption it caused to your plans. Your comments have been shared with our management and front desk teams to review our booking procedures and prevent similar situations in the future. Guest satisfaction and trust are extremely important to us, and we appreciate your feedback. We hope to have the opportunity to wel... read more
Terrible Choice The bathroom sink drain was clogged, the bathtub handle was not accurate, there was a weird smell, there was a crack in the wall, the ending to the counter was missing. There was a charge for extra or fresh towels. There was also a charge for the standard utensils and kitchen needs. Definitely, not a real extended stay. People live there. There was a man in the parking lot doing crack.
Business response:
Dear LaShonda, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with maintenance, cleanliness, and overall comfort. Your comments regarding clogged drains, damaged fixtures, missing kitchen items, and safety concerns have been shared with our housekeeping, maintenance, and security teams for immediate attention and improvement. Providing a safe, clean, and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. We ap... read more
I don’t even know what to say. I arrive at 9:30pm. I wait in the lobby (if you can call it a lobby) for 10 minutes and nobody is there. No bell, nothing. So I follow the directions and I call the number in the phone. And someone came up to help me. They explained that there was no frills, nothing extra. I go to my room which was clean. Except the extremely nasty black mold covered refrigerator. And I do not know what kind of black ash was all over the inside of the freezer. But I was in on business and knew I wouldn’t be the... read more
Business response:
Dear Leah, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was so distressing. A clean and welcoming atmosphere is very necessary for any hotel experience. Your comments have been shared with our management and facilities teams for immediate review and action. We understand how important it is for our guests to feel safe, comfortable, and supported. We regret that this was not your experience. We appreciate your patience and sincerely apologize for the discomfort and frustration... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.