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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this hotel because it’s supposed to be smoke free (I have asthma) This a temp situation as I search for an apartment. There are two rooms that are smoking cigarettes and more , both the room next to and above me and the smoke comes in to my room. Because two of my triggers are scent and smoke I often wake up mid attack, the last two were particularly bad and I had go to the er as my portable nebulizer didn’t work well enough. I don’t know how long I was breathing in the smoke as this happens between 2-3am . Ive been ... read more
Business response:
Dear Jules,Thank you for your recentstayat our hotel. We sincerely apologize for the distress and health concerns you experienced during your visit. A smoke-free environment is a priority, and we regret that this was not upheld, especially given your asthma. No guest should have to endure such discomfort, and we take your concerns very seriously. Our team has been made aware of this issue, and we are reinforcing our policies to prevent future violations. Your safety and well-being are important to us, and we deeply regret th... read more
Dirty towels sheets and staff was poor
Business response:
Dear Devan,We sincerely apologize for the issues you encountered during your stay. Cleanliness and quality service are our top priorities, and we regret that we fell short in these areas. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope for the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
The stay was ok but I wasn’t told that my bed size was changed before I checked in. Once I got to my room and seen I had the wrong size bed I had to go back to the front and ask why. I wasn’t given the option if I wanted to keep my room. So that was upsetting. When come to checking out. They did not have a Drop/return key box or oven even have someone to call for those who have to check out before 11am.
Business response:
Dear TaNina, Thank you for your feedback. We regret to hear about the inconveniences you experienced during your stay. Transparency and communication are essential, and we sincerely apologize for not informing you about the bed size change before check-in. Additionally, we understand the frustration caused by the lack of a key drop-off option or staff availability during early check-out. Your concerns have been shared with our team to ensure such issues are addressed promptly and that our processes are improved for future st... read more
Bugs and light wasn’t working. Front desk made no effort to assist. Or switch rooms
Business response:
Dear Lyndsey, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, including the presence of bugs and the malfunctioning light. It is disappointing that our front desk team did not provide the assistance you needed. Your feedback is invaluable as it highlights areas where we must improve our service and guest experience. We are committed to addressing these concerns and hope you will consider staying with us again, allowing us to provide a more pleasant experience in th... read more
One bar of soap and 2 towels No one at front desk except limited hours. Could not check out before 9am. No blanket on bed. Absolutely nothing to recommend.
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and understand how the lack of basic amenities and limited front desk hours affected your stay. Our goal is to provide a comfortable and well-equipped environment for all our guests, and it is clear we missed the mark this time. We are currently working on enhancing our amenity offerings and ensuring more accessible front desk support. Your comments help us identify areas for improvement, and we appreciate the opportunity to... read more
I wish they didn’t charge you to use pots and pans.
Business response:
Dear Tonya, Thank you for your feedback! We're glad you enjoyed your stay at Extended Stay America, and we appreciate your suggestion regarding the kitchen amenities. Providing a comfortable and convenient experience is important to us, and your input helps us improve. We hope to welcome you back for another great stay soon.Sincerely,Hotel Management
Our refrigerator didn’t work, our card was deactivated, and also the lady at the front desk was extremely rude
Business response:
Dear Raquel,Thank you for taking the time to share your experience with us. We sincerely apologize for your issues, including the malfunctioning refrigerator, your deactivated key card, and the unhelpful interaction with our front desk staff. This is not the level of service we strive to provide, and your feedback is invaluable in helping us improve. Please know that we are committed to addressing these concerns with our team to prevent similar situations in the future. We appreciate your understanding and would love the opp... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.