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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Choice The bathroom sink drain was clogged, the bathtub handle was not accurate, there was a weird smell, there was a crack in the wall, the ending to the counter was missing. There was a charge for extra or fresh towels. There was also a charge for the standard utensils and kitchen needs. Definitely, not a real extended stay. People live there. There was a man in the parking lot doing crack.
Business response:
Dear LaShonda, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with maintenance, cleanliness, and overall comfort. Your comments regarding clogged drains, damaged fixtures, missing kitchen items, and safety concerns have been shared with our housekeeping, maintenance, and security teams for immediate attention and improvement. Providing a safe, clean, and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. We ap... read more
I don’t even know what to say. I arrive at 9:30pm. I wait in the lobby (if you can call it a lobby) for 10 minutes and nobody is there. No bell, nothing. So I follow the directions and I call the number in the phone. And someone came up to help me. They explained that there was no frills, nothing extra. I go to my room which was clean. Except the extremely nasty black mold covered refrigerator. And I do not know what kind of black ash was all over the inside of the freezer. But I was in on business and knew I wouldn’t be the... read more
Business response:
Dear Leah, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was so distressing. A clean and welcoming atmosphere is very necessary for any hotel experience. Your comments have been shared with our management and facilities teams for immediate review and action. We understand how important it is for our guests to feel safe, comfortable, and supported. We regret that this was not your experience. We appreciate your patience and sincerely apologize for the discomfort and frustration... read more
They key card machine was broken, they did not check us in. Had to find another hotel when we arrived
Need a ice machine
Dirty
Just the shower head
Very dirty environment. Didn’t even want to use the shower because of how gross it looked. Needs to be renovated and updated
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.