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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Extended Stay America Hotel Durham - University is located at 3105 Tower Blvd, Durham, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and service was good. Thank you
Business response:
Thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates and had a wonderful time here. Your compliments will be shared. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Charles we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Hotel was in a decent area for the price. Sheets had a few stains on them.
Business response:
Alicia, thank you for being our guest and for providing your feedback. We are happy you had an overall comfortable stay and that you liked the value we offer. We have shared your comments with our housekeeping staff so that they can be more diligent in their work. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
it was good
Business response:
Thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Commode didn't flush. Advised front desk of the issue. When I came back that evening it was fixed but they didn't bother to clean the inside of the bowel from where it had sit up. Otherwise pretty good for the price.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and you also found us to be of a good value. However, I am sorry for the service issues you experienced while being here. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
You get what you pay for I've stayed at Extended Stay hotels before and have always been very satisfied until this most recent visit to the Durham-University location. Although the staff was nice, my room was very disappointing. It was a non-smoking room, but smelled heavily of smoke and you could see scorch marks outside the door where someone probably stubbed their cigarettes out. The room was not entirely clean, as I found several hairs still in the bathroom sink and several dead bugs on the floor. The mattress liner had ... read more
Business response:
Thank you for your constructive review. We are glad you liked our location, but I am sorry for all the issues you encountered while here. We apologize for not meeting your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We appreciate you choosing our brand once again and hope that you'll give us another chance and consider staying with us again in the future. Sincerely, General Manager
Convient location. Although their is a majority of young temporary placed occupants the environment is welcoming downhome and peaceful.
Business response:
Wanona, thank you for staying at Extended Stay America. We are happy to read you liked our convenient location and had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 4.2 star rating with 823 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.