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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Extended Stay America Hotel Durham - University is located at 3105 Tower Blvd, Durham, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Frederick, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Nice The gentlemen at desk was the bomb. He cared for his quest. Thank you for all your help.☺☺
Business response:
Priscilla, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you were impressed with the excellent service provided by our front desk. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Donna, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice hotel close to nccu It was okay lot of loud noise from couple fighting
Business response:
Thanks for choosing to stay with us. We are happy to read you were benefited with our location and that you had an overall pleasant stay. However, we are sorry for the noise issue you had while here and regret the inconvenience caused. Our front desk is available to resolve issues and would have been happy to assist you while you were here. We hope you will provide us another opportunity to welcome you back when in the area. Sincerely, Hotel Management
Ok experience On arrival the room was dirty, we got another room which was also dirty. The staff was very friendly and apologized and got us a clean room immediately. The mattress was not comfortable but it was an overall an ok experience as the price was right and it served its purpose
Business response:
Thank you for being our guest and for choosing to stay with us. We are pleased to know your overall experience was pleasant. We are sorry for the cleanliness issue you faced. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
You get what you pay for Wasn’t good. You can tell that people live out there. Which i understand because it’s an “extended” stay. However, it felt like a terrible apartment complex in the deep ghetto. When I first got there it was okay and quiet, then the later it got the more sketchy. There were strange men standing and staring outside every time I walked out and then finally I stopped leaving the room. The room itself was dirty and trashed. They had no comforter on the bed and the bathroom was disgusting. You get what you... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Elijah, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Could be better. Covered the basics only. Positives--bed was OK, shower decent though quirky, internet pretty good, coffee in lobby was surprisingly good, though only there until 9 AM. Negatives--elevator & general area was dirty, chairs in room were wobbly, no hangers in closet, no ice cube trays, room needed vacuuming, no convenience items left in room--we didn't ask for what was available due to short stay. But the price was cheap; OK given that fact.
Business response:
Richard. thank you for reviewing your experience. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Your comments show we have room for improvements and we will certainly introspect and implement necessary measures in an effort to improve ourselves. We hope to see you again so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 4.2 star rating with 823 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.