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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Extended Stay America Hotel Durham - University is located at 3105 Tower Blvd, Durham, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
just OK It was close to our destination and had what we needed but was not updated. The room needed repair or a whole remodel. The lighting didn't help brighten the room. The grab and go breakfast needs to include juice or milk also, not all people drink coffee. Even areas on the outside of the building needed work done. So "just OK", what you need for the moment then easy to leave.
Business response:
Pamela, thank you for evaluating your stay with us. We’re glad to know our location was ideal for your needs, but we’re sorry for not meeting some of your expectations. We will share your valuable feedback with the concerned people in the organization with regard to the renovations and new grab-and-go breakfast offerings. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Friendly staff ...when ever i need service they are always right there...
Business response:
Thank you for the nice feedback of Extended Stay America. It’s great to know you were impressed with the service provided by our courteous staff and that you had a memorable stay here. We appreciate your business and look forward to seeing you soon. Sincerely, Hotel Management
Business response:
Frederick, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Nice The gentlemen at desk was the bomb. He cared for his quest. Thank you for all your help.☺☺
Business response:
Priscilla, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you were impressed with the excellent service provided by our front desk. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Donna, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice hotel close to nccu It was okay lot of loud noise from couple fighting
Business response:
Thanks for choosing to stay with us. We are happy to read you were benefited with our location and that you had an overall pleasant stay. However, we are sorry for the noise issue you had while here and regret the inconvenience caused. Our front desk is available to resolve issues and would have been happy to assist you while you were here. We hope you will provide us another opportunity to welcome you back when in the area. Sincerely, Hotel Management
Ok experience On arrival the room was dirty, we got another room which was also dirty. The staff was very friendly and apologized and got us a clean room immediately. The mattress was not comfortable but it was an overall an ok experience as the price was right and it served its purpose
Business response:
Thank you for being our guest and for choosing to stay with us. We are pleased to know your overall experience was pleasant. We are sorry for the cleanliness issue you faced. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
You get what you pay for Wasn’t good. You can tell that people live out there. Which i understand because it’s an “extended” stay. However, it felt like a terrible apartment complex in the deep ghetto. When I first got there it was okay and quiet, then the later it got the more sketchy. There were strange men standing and staring outside every time I walked out and then finally I stopped leaving the room. The room itself was dirty and trashed. They had no comforter on the bed and the bathroom was disgusting. You get what you... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 4.1 star rating with 770 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.